Who are your Champions? What it takes to make a Teams migration successful
IT deployments are often some of the most complex endeavours any business will go through. But when you’re moving to modern communications solutions such as Microsoft Teams to handle the transition to the new, more flexible way of working, failure isn’t an option.
One of the most common reasons for any IT project to fail is a lack of user adoption. This can be reflective of a number of issues. It could be that users don’t trust the new service, haven’t been adequately trained on how to use it effectively, or don’t see what the benefits of the solution will be.
The best way to combat this is to ensure there are people in every part of the organisation who are invested in the tech and can evangelise about it to their colleagues. These ‘Champions’ should be deeply involved in the rollout process and act as a feedback hub that people can turn to with any questions or suggestions.
Choosing your Champions carefully is key to the success of any project. They should be respected, confident members of the team who can show genuine passion about the project. As such, there’s a lot of overlap with early adopters, who will be the first to use and embrace the solutions.
They also need to come from every level of the business. While buy-in from top executives is essential in building confidence in a rollout, you also need front-line workers directly involved.
They’ll be able to give first-hand information about how the tools will impact people’s day-to-day work and pinpoint any common objections employees may have about the technology.
Putting change management at the forefront
Strong Champions are, however, just one part of an effective change management strategy. This must involve a clear plan for every stage of the process, from when to get early adopters involved, how to educate employees on the new systems, and what provisions are in place for ongoing support.
For instance, when it comes to Teams training, you need to offer a programme that aligns with your company culture and the expectations of your employees. Start by answering the question of ‘What’s in it for me?’ and make sure you’re offering training sessions in a format that individuals will respond to.
This is something we’ve achieved in-house with our own adoption of Microsoft Teams, which was deployed to around 240 users across eight offices. With a carefully planned and executed rollout, we increased the number of people using the tools on a daily basis by 15 per cent a month and it’s now the backbone of our internal communications and collaboration solution.
With over 25 years in the business telecoms industry and an unrivalled reputation of delivering excellent, personal customer service, Arrow is one of very few companies in the UK able to provide a full telecoms, IT and energy consultancy and service proposition.
Savings through automation, scale, improved service. We’ve got that covered. But the true value comes with empathy, through empowerment, collaboration. It’s connecting people that drives us forward. It’s people that make tomorrow happen.
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