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Voice solutions to avoid missed calls and missed business

Much of the world is turning digital but there’s still room for the human touch. Especially when it comes to customer experience. Deployed correctly, voice is your powerful and personalised alternative to bots and automated answers.

Voice2021-11-04T16:48:58+00:00

Future-proof your voice solutions

The ISDN switch-off is on its way. Now‘s the time to review your voice estate. Of course, this starts with what a phone call is worth to your business. Revenue, brand, reputation – whatever your goals, you’ll find a voice product portfolio to suit. That’s because we’re industry experts in the complexities of voice delivery, call quality, call and number management, porting, VoIP, mobile, plus much more.

From a customer perspective, there’s no substitute for communicating with a real human being. Having a live and lively two-way conversation, where you can ask questions, get answers and develop genuine connections.

Adding voice to Microsoft Teams

There are many ways to add voice and calls to your Teams Platform. These include our own voice platform. This resides in twin, geographically resilient data centres and means you can have a custom solution to fit your communication needs.

You can also choose from a range of compatible platforms to add Contact Centre functionality to your Teams instance. Choose from complete contact centres, GDPR and MiFID compliant Call Recording, PCI compliant payment systems, attendant consoles, wall boards and reporting.

  • Options for your platform include Direct Routing to hosting a virtual SBC for the ultimate in security and control
  • Our Gold Partner status with Microsoft means you get direct access to market-leading solutions
  • Full flexibility from a partner who works with some of the UK’s most complex businesses
Voice for Teams

SIP and Call Management for business continuity

SIP Trunk Call Manager solution enables you to consolidate all your numbers into one centralised platform. We make it seamless, so you can never miss a call. Solve your ISDN switch-off and give your organisation a seamless way to manage all inbound calls.

  • Call routing plans can be easily configured and deployed via an online portal, so your callers can always get through
  • Calls can be seamlessly re-routed across multiple devices to reach remote workers when away from the office, with IVRs put in place to help identify the right destination for each call

Cloud-based call control enables you to automatically direct calls to a colleague, device, hunt group or call queue

  • ISDN Alternatives
  • SIP Trunk Call Manager
  • Inbound Solutions
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Inbound call routing for upgrading the customer experience

Maybe you don’t need a complete phone system. Perhaps even SIP trunks are excessive. This is when inbound numbers can be your flexible and cost-effective solution. We can implement inbound solutions where you can manage your own numbers securely and instantly.

No network operator restrictions. No relying on providers to make urgent adjustments. Just your cloud-based telephony service for both geographic and non-geographic numbers.

  • Access to a full range of call routing, monitoring and management tools
  • Port your existing numbers to inbound, or choose from a variety of options including international
  • Calls can be diverted anytime via an online portal, to landlines or mobiles
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About Us

With over 25 years in the business telecoms industry and an unrivalled reputation of delivering excellent, personal customer service, Arrow is one of very few companies in the UK able to provide a full telecoms, IT and energy consultancy and service proposition.

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We’re here to deliver a seamless, stable, reliable experience that your organisation can’t live without. As a Microsoft Gold partner, with our own voice platform and 25 years’ experience in Telecoms and IT services we’re perfectly positioned to do just that.

FAQs

What is the ISDN Switch Off?2021-10-01T13:08:32+00:00

BT Openreach announced the end of PSTN and ISDN back in 2015. The telecommunications service provider began shutting down networks in 2020 and will stop taking new orders starting 2023. By December 2025, PSTN circuits will be shut off completely.

Can I keep my existing numbers if I move to a different solution?2021-10-01T13:08:59+00:00

Yes, all providers are covered by the same industry wide rules and timescales

Can I mix and match voice solutions?2021-11-01T10:59:31+00:00

Absolutely, Arrow will work with you to find the best solutions for each part of your business. We can combine these all into one contract and monthly invoice.

What happens if my phone lines go down?2021-10-01T13:10:12+00:00

All of our voice options offer inbuilt disaster recovery. From pre-programmed divert options to self-management. We also only work with Tier-1 networks.

What is a hosted phone system?2021-10-01T13:10:51+00:00

You can have a full telephone service in the cloud, without needing system hardware (apart from phone devices). It’s scalable, doesn’t usually require physical cabling, and enables your workforce to be productive through an app, rather than from a fixed phone line.

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