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Upgrade Microsoft Teams with voice

Using technology should be as easy as using your voice. Our Voice for Teams service makes it possible. You get the advantages of cloud and the simplicity of speaking. Extended to your organisation’s calling, communication and contact strategies

Voice for Teams2022-02-07T15:21:04+00:00

Enabling voice on your terms 

Of course, you can choose multiple ways to have voice added to your Teams environment. None have to be a “Big Bang” implementation. Whatever it takes to ensure business continuity. From porting existing functionality, to pinpointing dependencies, and partnering with you to architect the right solution. 

Hands-free, frictionless, and improving all the time. No wonder voice has quickly become an established part of modern business. Partner with us and we’ll make it an established part of your Teams operations. Whether that’s helping internal users be more productive, optimising routing infrastructure, or setting up compliant contact centres. 

Your existing phone system, contact centre & setup, linked straight to Teams

From stand-alone to cloud – a journey we’ve taken companies on many times. Voice is no exception. Have your phone system or SIP trunk provider directly routed to Microsoft Teams. Quickly, simply, with enterprise-grade encryption and security built in.   

  • Connect your existing PBX users to Microsoft Phone System directly, without needing additional on-premise hardware.   
  • Use your existing carrier and PBX with Microsoft Phone System, whilst keeping your complete configuration and even the same telephone numbers. 
  • Enterprise-grade reliability for making and receiving calls on any device anywhere. 

Voice for Teams: Per seat for growing companies

Focus on building your business, and let us plug your voice into the Microsoft ecosystem. This flexible and elastic service is your cost-effective alternative to Microsoft calling plans. What’s more, it comes with 25+ years of connectivity experience. Plus proven expertise at solving interoperability challenges with existing phones, lines, and other hardware.

  • No extra infrastructure needed, with full hosting, management and monitoring supplied by Arrow.
  • UK-based support for an enterprise grade platform already powering thousands of voice users.
  • Geographically resilient Microsoft-approved platform with built-in disaster recovery hosted in our own Datacentres.

Voice for teams: Enterprise-grade implementation

You can gain full voice capability – even with complex legacy infrastructure. That’s with your own dedicated Session Border Controller instance. This is hosted within our Microsoft-approved telephony platform, and is trusted by thousands of our customers. Connected to your Teams tenant, it ensures resilience, reliability, and the experience your users depend on. 

  • Your own dedicated SBC instance within our enterprise grade platform.
  • Geographically resilient for optimising business continuity with disaster recovery built in.
  • Existing legacy SIP protocols and analogue device support, including bespoke telephony integrations.
  • Or if you need the ultimate in security, we could create your own SBC onsite for you in your own data centre.

Ultimate SBC performance within Azure

The dedicated Session Border Controller built in Azure is owned by you, and managed by us. It’s a partnership on your terms, where our architects seamlessly bridge Teams with the telephone network and site the resources on-net with Microsoft for the ultimate performance.

  • Virtual hosting ‘on-net’ in Microsoft Azure brings the ultimate performance for Teams.
  • Complete control with the ability to hybrid Teams with another PBX, and pair multiple SBCs in different locations to provide resiliency at desired scale. 

About Us

With over 25 years in the business telecoms industry and an unrivalled reputation of delivering excellent, personal customer service, Arrow is one of very few companies in the UK able to provide a full telecoms, IT and energy consultancy and service proposition.

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We’re here to deliver a seamless, stable, reliable experience that your organisation can’t live without. As a Microsoft Gold partner, with our own voice platform and 25 years’ experience in Telecoms and IT services we’re perfectly positioned to do just that.


What is a Microsoft Teams SBC?2021-10-10T15:25:14+00:00

The Session Border Controller (SBC) securely transfers data from your phone system into the Public Switched Telephone Network (PSTN).

What is a business PBX phone system?2021-10-10T15:25:51+00:00

A Private Branch Exchange (PBX) manages your users’ internal calls, routing them to the right extensions, and offers a certain number of external numbers.

Why are SIP Trunking services becoming popular?2021-10-10T15:26:29+00:00

Session Initiation Protocol (SIP) uses VoIP protocol to connect phone systems to the PSTN. SIP trunk are seen as a cost-effective alternative or replacement for ISDN, which is being switched off in 2025.

What is direct routing for Microsoft Teams?2021-10-10T15:27:06+00:00

This connects your Microsoft Teams tenant to a PSTN, so users can make and receive calls using Teams on any device.

Can I port in existing numbers to Teams?2021-10-10T15:27:42+00:00

Yes, absolutely. We can port your numbers without downtime, for business continuity and peace of mind.

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