How VoIP can improve the internal processes of your business

How VoIP can improve the internal processes of your business

While Voice over Internet Protocol (VoIP) undoubtedly carries a number of benefits in terms of customer service, it is enhancing the productivity of a company's internal processes that holds the largest appeal for many businesses.

So what are the main ways in which VoIP can help an enterprise network run smoother? We take a look at the key components.


The digital age has brought about more channels and more sources of information than ever before. Keeping track of it all can therefore be tricky, so any solution that can easily be integrated with the rest of your system is always going to carry an advantage.

While the running costs can often be lower with internet telephony, a key attraction is the fact it can help enable users to integrate various software programs, including e-mail, e-fax, and remote conferencing over the internet through the telephone.

Sounds odd? Well it essentially means a VoIP user can speak to a colleague over the phone while accessing other important online applications. It also means workers only need an internet connection in order to carry out a telephone conversation, offering a welcome sense of mobility to any workforce.

Increased mobility is especially important for modern businesses, with a large number of corporate employees often required to regularly travel.

If journeys are covering significant distances, which in some cases can go beyond international borders, the use of VoIP is usually cheaper than a traditional telephony system.

Getting started is easy, with no detailed instructions required. A Horizon hosted system also contains a number of all handling and management features, all operated through an easy-to-use web interface.

This particular provider also contains Outlook and CRM integration and allows users to extend the service to mobile devices.

Increased Productivity

By offering increased flexibility and ease of use, the end result is an increase in overall productivity among members of your workforce as they can multi-task without having to compromise on their regular day-to-day operations.

The days of distorted calls, loss of transmission and dropped calls are largely over, meaning that it can offer a number of more sophisticated services, allowing users to undertake a variety of tasks, including attaching documents, conduct virtual meetings, and share data via video conferencing.

The rise of video conferencing has been something of a game changer for many businesses as it allows workers to more effectively fit important communications and meetings within the template of their busy schedule.

Even if an employee is on the other side of the world, there is no need to be left out of the loop.

Visual communication has a well-documented advantage over other forms of communication, with a recent HP survey suggesting it can lead to as much of 80 per cent of information being retained.