The way we work is changing, with more employees desiring flexible options that fit around their lives. It will be essential that these personnel are able to play a full role in the business, no matter where they are working from at any given time. And this means it’s vitally important for firms to have a robust phone system that enables employees to connect with colleagues and customers as easily as possible.
This was true even before the coronavirus pandemic enforced home working on many firms that may previously have had little or no provisions in place for this type of operation. But it may well be the case that when life does return to normal, the benefits that home working can offer become more obvious to a wider range of people.
Having experienced this way of working first-hand, companies and individuals that had previously been sceptical of this may have a rethink.
The need to improve services
To meet the needs of the modern workforce, more advanced communications solutions will be needed. For example, the ability to easily redirect calls so employees can be reached wherever they are, on any fixed-line or mobile device, will be vital in supporting remote operations, home working and even hot-desking.
Meanwhile, adding tools such as videoconferencing and collaboration services like screen sharing as part of a unified communications strategy will also be essential in ensuring companies are able to stay productive in a more flexible environment.
What’s more, some businesses that are still using legacy ISDN systems will not have any choice but to upgrade sooner rather than later. That’s because these networks are set to be switched off in 2025, so firms will have to act early to ensure they make the right choice in plenty of time and avoid any last-minute panic that could lead them to make rash decisions.
The choices on offer
Whatever the reasons behind the decision, it will be vital that businesses choose the right deployment model when it comes to upgrading their phone systems.
There are three main options to consider: an on-premise solution, a hosted cloud service, or a hybrid system that combines aspects of both.
On-premise will likely be the most familiar system to many businesses and will involve supporting an entire PBX system on-site, including the hardware, servers and connectivity
A Cloud telephony system hosts key features on third-party servers lime Amazon’s AWS that are accessed via a internet connection.
Each solution has its pros and cons. In general, cloud services are viewed as offering more flexibility for businesses, while also requiring fewer upfront costs, as there is less need to purchase hardware and services are obtained as an ongoing subscription. However, on-premise tools like Mitel tend to offer tighter control and more opportunities for customisation, which may make them more attractive to certain businesses.
There’s no one right answer that will suit every business, which is why it’s important to take the time to understand your unique needs. Partnering with an expert communications provider can, therefore, help guide you through the process and ensure you select the best option that will serve your business for years to come.
To learn more about the pros and cons of cloud and on-premise telephony systems, download our white paper: On-premise vs Cloud – Which PBX Phone is best?