Telephone System Maintenance

Telephone System Maintenance

As one the UK’s leading independent providers of communications services, Arrow specialises in delivering and supporting telephony solutions for business users via a diverse connectivity portfolio.  Arrow is highly experienced in helping customers migrate from legacy infrastructure and implementing business continuity, resiliency and supplier consolidation initiatives. We aim to deliver a seamless transition from traditional, dispersed telecoms estates to new, unified connectivity platforms.

With five locations in Godalming, Worcester, Newton-le-Willows, Cambridge and Aberdeen, Arrow is perfectly placed to service customers across the UK. Customer facing functions are spread across each of the locations and Arrow has a nationwide team of engineers based throughout England, Scotland and Wales.

Arrow can provide contracts on a range of telephone systems, please contact us for advice on the exact models maintained.

Support and Account Management

Arrow’s team of engineers are experienced in IP based voice and data networks with extensive knowledge of most major telephone system brands. We don’t employ sub-contractors so customers are fully supported by a team of Arrow employees that are in a position to build long term relationships with you.

Our standard maintenance contract encompasses the following elements:

  • Dedicated points of contact across all areas of the business
  • Service Level Agreements with agreed targets and measures
  • Regular Service Reviews
  • Bespoke invoicing to streamline and reduce back office processes
  • Management reporting to provide visibility and control of on-going costs

Service Levels

All Arrow engineers and support staff are highly trained so you can be assured of receiving the best advice, installation, after-sales service and support. Arrow offers three levels of maintenance contract to suit every budget and support requirement.

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