Transform your customer service, allow your staff to communicate as a team and reduce your response time with our headset solution from Quail Digital.
Research shows the average response time to resolve customer queries in a retail environment is 70 seconds without headsets. Medium sized retail stores can have up to 700 interventions a week whilst large stores and supermarkets have 1500 or more. Just think of the benefits for your staff of using fast charging headsets and not only in terms of time saved.
Give your company a more professional approach by improving your services and security. Say goodbye to tannoy messages, keep your managers in touch and decrease the time your customers have to wait at the tills.
Arrow recently installed a wireless headset system into 189 Wickes stores. A typical installation consisted of base stations to provide coverage and headsets with two way communications for all headset users. Additionally wireless keypads were supplied to the stores (to replace the PA system) which can broadcast up to 12 pre-recorded messages to each headset. Arrow engineers carried out a site survey at each site, installed the unit and all associated cabling and provided training to Wickes’ staff. Every single one of the 189 installations was completed either before or on the scheduled date. In some instances the Arrow engineers worked in teams of two and managed to install up to nine stores a day.
“The headset project has been a huge success, delivering major productivity benefits to stores through improved communication and a reduction in wasted time and energy, allowing colleagues more time to focus on providing better service to our customers. Craig Ducker, Project Manager, Central Operations, Wickes. Read the full case study.Contact Us