Effective unified communications software is more important than ever for all firms, no matter how big or small they are. And one solution that’s proving especially popular is Microsoft Teams.

According to Microsoft, usage of the service jumped by more than 50 per cent in the six months to October 2020, with 115 million daily active users now taking advantage of the solution.  

But getting it up and running effectively may be more challenging than you think. While you could go directly to Microsoft and try to roll it out yourself, is this really the best way to handle such an essential part of your day-to-day work?

Meeting your business needs

Microsoft Teams is more than just another software add-on. It also incorporates hardware and networking infrastructure and will be at the heart of everything your business does, so it’s vital you get the integration right.

This means having an expert partner with a proven track record with the solution, which can take the time to understand the unique requirements of your business and tailor the services accordingly.

Why does this matter? Because every firm is different, and will need different tools to ensure Microsoft Teams is delivering on its full potential.

For example, if you want to connect the solution to your legacy telephony network to make or receive external calls, there are several options available. An experienced partner will be able to assess your needs and identify what’s right for you – as we’ve done with customers such as Beauty Bay.

You need to understand, for instance, what the limitations and architecture of your existing phone system are so you know which options would be best suited. This goes beyond technical implementations. You must also assess how easy it will be for your employees to make any migration. This is another area an expert partner can advise on.

Keeping your business IT security in check

A key part of any Teams integration is ensuring every part of your comms network is secure. This ranges from making certain no-one can eavesdrop on video calls to protecting your workers’ inboxes from malware and phishing attempts.

Teams itself has strong security measures in place to protect your data and communications, but for a fully comprehensive suite of protection, you need to go further.

For instance, traditional email protection tools may not be enough to spot the latest, more sophisticated techniques. But integrating advanced protections that use technologies like artificial intelligence and machine learning into a system will give you a much better chance at stopping email-based attacks before they have a chance to do damage.

Such solutions need to be affordable, easy to use and – crucially – compatible with existing tools without major changes. Again, this is something that a good communications partner like Arrow will be able to provide assistance with.

To learn more about what it takes to make a Microsoft Teams integration successful, get in touch today, or read our latest solution brief.


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With over 25 years in the business telecoms industry and an unrivalled reputation of delivering excellent, personal customer service, Arrow is one of very few companies in the UK able to provide a full telecoms, IT and energy consultancy and service proposition.

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