Support

Support

Relationships are key

We believe in a face to face approach to telecoms and aim to develop strong relationships across multiple levels within your organisation. We are keen to build on these relationships and work with you to support your business identifying your overall strategy combined with future goals and initiatives. We will adopt regular service reviews as we believe these meetings provide an ideal forum for reviewing processes, service level agreements as well as communicating new technologies and value added services.

Every customer has a named Account Manager who has overall responsibility for your services and an Account Executive who will maange your operational, day to day queries.

In-house Product Specialists

One of Arrow’s key strengths is not only the knowledge and experience of our staff but our close working relationship. All product lines are supported and managed by our team of product specialists who regularly collaborate on projects to ensure that solutions meet customers’ needs both now and as their businesses change.

Loyal Customers

Arrow has over 4,000 customers including entrepreneurs, SME and multi-national organisations. Arrow supports customers from industry sectors, however, we have particular expertise in the Education, Hospitality and Legal sectors.

Many of our customers buy multiple telecoms services from Arrow and some have been clients for over 10 years.

Managed Services

Arrow is a market leader in the field of Managed Services and we are proud to say that over 50% of our largest customers have a form of Managed Services – this high figure is testimony to the fact that they trust us to deliver a first class solution and are comfortable with us engaging directly with their end users.