Are you looking for a cloud phone system or hosted pbx?
Scala is a cloud phone system with everything your business needs to communicate and collaborate.
Scala has 200+ enterprise ready features.
Find the right one for you!
Scala Features
Cloud Telephony allows greater control and flexibility over your business telephone sytems. Scala is also a future proof alternative for ISDN services which will be switched off by BT in 2025 and unavailable to buy after 2023. Learn more about the ISDN Switch-off.
Check the features below to find out how Scala cloud telephony can transform your business communications.
Discover MiCollab
MiCollab brings together voice, video, chat, messaging, web conferencing and team collaboration tools into one single solution making it easier for employees to connect with others and break down the barriers
Team Collaboration with MiTeam
MiTeam is a workstream communications and collaboration tool that closely aligns to how teams actually work together in today’s always-on, mobile workplace.
MiTeam works in conjunction with MiCollab to provide a single application to connect with colleagues, partners, and even customers.
MiTeam Features:
Screen-Sharing
Presenting
Video Calls
Instant Video Conferences
To-Do Lists
Group Messaging
File-Sharing
Annotations
Reminders
Due-date
+ lots more…
Unlimited Calling Packages
No more barriers! Unlimited landline calls are included in every Scala package. Do you need more? Step up and gain Unlimited Mobile Calls with the Advance package.
Terms and Conditions apply for the unlimited packages. Always check with your account manager.
Scala Management Portal
Admin access to control communications services with the same ease that is experienced in online banking. Instead of having to call the service provider every time a new user is added or service is modified, Admins are able to login to an intuitive user interface and make all the necessary modifications.
Admin access to:
Complete visibility and increased control
Manage users
Provide employees with the features they need.
Create and manage groups
Set business hours and Music on Hold
Configure and maintain Auto Attendant through an intuitive interface
Configure Call Flows that determine how incoming calls are managed at different times of day
plus lots more…
Extras
Call Analytics
Call Analytics is FREE OF CHARGE up to 99 users
Features:
Extensive reports catalogue
Customisable dashboards & reports
DDI and Hunt Group reporting
Executive summary
Mobile wallboards
Report scheduling
Threshold alarms
Inbound Call Analytics
Simple, easy to use, attractive user interfaces
Unreturned missed calls
Call Recording
Features:
Frame-based recording: secure and highly reliable
Resilience: Automated failover options
Small footprint and scalable: Capture from 4 to 1000 concurrent channels of telephony per server
UK Based: HQ, R&D and Support all located in the UK providing flexibility and a quick response
Trusted: The solution of choice for 65% of the UK Police forces as well as 85% of Brokers
Contact Centre
Features:
Automatic call distribution
CRM Integration
IVR Routing
Multimedia, including Social Media, E-mail, WebChat, SMS and Fax.
Skills Based Routing
Softphone and Phone Set Manager
Screen Pop
Outbound Dialling
Remote Agents
Agent Productivity
Reporting and Monitoring
API Support
CRM Integrations
A world of possibilities for you.
Pick and Mix which integrations your business needs, including bespoke integrations with the Mitel API.
