What happens if I have legacy contact centre solutions?

We regularly help customers successfully manage the switch from office to remote working. For example, installing softphone technology through your agent’s browsers. With nothing more than a headset and stable internet connection.

What causes poor mobile in-building coverage?

As a UK-wide provider for 25+ years, we’ve seen (and solved) most in-building problem scenarios. Especially for social housing clients with often older and larger buildings. Thick walls is a common challenge, which can be solved by placing small Distributed Antenna Systems throughout your building, helping your signal go around rather than through walls.

Microsoft 365 already has security features. Why would I need additional protection?

Certain Microsoft 365 plans do come with Exchange Online Protection and Compliance Centre, providing an initial layer of security. However, there are no native security features in Office 365 designed to stop Business Email Compromise, social engineering, and spear phishing attacks.

What is a hosted phone system?

You can have a full telephone service in the cloud, without needing system hardware (apart from phone devices). It’s scalable, doesn’t usually require physical cabling, and enables your workforce to be productive through an app, rather than from a fixed phone line.

Hybrid IT is where your organisation provides and manages some resources in-house but also uses cloud-based services for resources. You may wish to keep data on-premises for compliance reasons, while harnessing cloud technology for other services requiring more agility.

Public Sector – Social Housing

Diverse solutions for diverse challenges

With our UK-wide offices and UK-based consultants, you get full support with your solutions. Helping you carefully transform your services, while securing value for money. What’s more, all social housing services are accessible via key frameworks and are ISO-accredited. This way we can guarantee successful delivery of your infrastructure projects

We specialise in helping social housing clients add value and drive change. We also understand the specific challenges of delivering services, often against a backdrop of consolidation within the social housing sector.

Helping you transform service delivery

We offer technology to help your workers be there for your residents. Whether that’s in their home, in the office, or providing floating support. Always with the focus on connection, communication and collaboration. Much like the work you do with your community. And in a way that helps you prepare for the future and deliver positive outcomes.

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Onsite assessment by a Qualified Security Assessor (QSA) is required for level 1 merchants
Self-assessment via the Self-Assessment Questionnaires (SAQ) is required for merchant levels 2-4
Our software can be mapped to support your assessments and compliance standards, along with tools for advanced auditing, securing files, and access management

Hybrid Working

Cloud Telephony

Contact Centres

Business Mobile

Connecting residents to your services

Give your organisation the technology that meets society’s diverse and evolving expectations. Helping you be available on different channels, from 9–5 to out-of-hours. Backed up with the rock-solid reliability you need to ensure you’re always there for the people who need you. We can work with your team to deliver this reality, helping you manage and maintain new ways of working.

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Point-2-Point encryption to seamlessly secure your customer data, from checkout to cloud
Enterprise-grade encryption and tokenisation to authenticate buyers
Consultancy to scope out exactly what you need for PCI DSS compliance, based on best practices from our experiences with major UK e-tailers

Mobile Data

Data Services

Voice

Cyber security made simple

Protection for your organisation and peace of mind for your team. It’s all available for you. Provided by a partner that’s trusted by 500,000+ users to keep their data secure. These include many businesses with complex, on-premises, legacy systems. Whatever your cyber security challenges, we have the solutions to solve them

About this Topic

Enable your customers to pay with their preferred method Offer email, SMS, webchat, or any other channel, while achieving a PCI DSS-compliant omnichannel payment strategy.
Remove sensitive card data from your business infrastructure
This cuts PCI DSS compliance costs and risks associated with fraud, enabling you to focus on Business As Usual.
Break the non-compliance connection
Our solutions remove the agent, their desktop and the wider IT and telephony systems from any contact with card data

Microsoft 365 Total Protection

Cloud Security

Network Security

Data Protection & Storage

Cloud and infrastructure to match your readiness

With you every step of your cloud journey. Whether you want to go slow and steady, or take larger leaps. After all, it’s about your people first, and then the technology. As your partner we can help you rethink how your organisation wants to be, in a way that ensures you fulfil your mission in the modern world.

Plus you also get proven infrastructure to keep your data safe. This includes our UK-based secure data centre, for data sovereignty and private cloud services, fully managed and accredited for non-profits.

About this Topic

Point-2-Point encryption to seamlessly secure your customer data, from checkout to cloud
Enterprise-grade encryption and tokenisation to authenticate buyers
Consultancy to scope out exactly what you need for PCI DSS compliance, based on best practices from our experiences with major UK e-tailers

Private Cloud

LAN and End Points

Onsite IT

Energy Management

About Us

With over 20 years in the business telecoms industry and an unrivalled reputation of delivering excellent, personal customer service, Arrow is one of very few companies in the UK able to provide a full telecoms, IT and energy consultancy and service proposition.

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Resources

We’re here to deliver a seamless, stable, reliable experience that your organisation can’t live without. As a Microsoft Gold partner, with our own voice platform and 25 years’ experience in Telecoms and IT services we’re perfectly positioned to do just that.

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Technology solutions for social housing

Diverse solutions for diverse challenges

Helping you transform service delivery

Connecting residents to your services

Cyber security made simple

Cloud and infrastructure to match your readiness

About Us

Resources

FAQs

Human Connectivity

National Presence, Local Support

Registered Offices