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Digital Solutions for Local Government

We help local authorities better connect and assist citizens. Enabling improved services by delivering affordable, reliable, and secure technologies. Accredited, proven, and designed for evolving expectations and regulations.

Public Sector – Local Government2021-11-11T16:57:20+00:00

Public sector & local government specialists 

We understand the needs of today’s local authorities; our experience in the delivery of connectivity, core, collaboration and cyber services to enable local authorities to align services to the needs of its citizens, underpinned by our focus on value for money. This sets us apart from many service providers servicing our local authorities.

Our services are delivered via a range of accreditations, providing assurance on quality and security backed-up by demonstrable experience in the provision of complex services in local government all accessed via a growing number of public sector frameworks

We offer end-to-end solutions for today’s local authorities built upon our vast experience in provisioning complex services in local government.

We’re a provider underpinned by public sector accreditations, quality assurance, and value-for-money public sector frameworks. Enabling you to align your services to your citizens’ needs, from a partner that understands your unique challenges. 

About Us

With over 20 years in the business telecoms industry and an unrivalled reputation of delivering excellent, personal customer service, Arrow is one of very few companies in the UK able to provide a full telecoms, IT and energy consultancy and service proposition.

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We’re here to deliver a seamless, stable, reliable experience that your organisation can’t live without. As a Microsoft Gold partner, with our own voice platform and 25 years’ experience in Telecoms and IT services we’re perfectly positioned to do just that.

FAQs

Do you offer enterprise-grade computer telephony integration?2021-09-24T11:33:43+00:00

Yes, part of our service can include integrating your cloud telephony with your business applications. For example, your CRM integrated with your contact centre, giving your agents real-time intelligence to enhance customer experience and insight.

What size businesses can use your hosted IP telephony?2021-09-24T11:34:15+00:00

We currently support many thousands of users, from SMBs through to large, complex and distributed organisations. Support services are equally diverse, with access to Gamma Horizon and Scala cloud platforms, hosted data centres, and of course a full suite of IT, Telecoms and networks capabilities.

Does the cloud telephony services include adding telephony to Teams?2021-09-24T11:34:39+00:00

Yes, as a Platinum or Gold partner we specialise in giving enterprise-level integration to Teams. Screen sharing, file sharing, video conferencing – all the features you need to collaborate and be productive.

How robust are the enterprise cloud telephony solutions?2021-09-24T11:35:01+00:00

Naturally, cloud’s capabilities are little use if you don’t also have enterprise-grade reliability and connectivity. That’s why your instance is hosted in dedicated data centres, for advanced resilience, scalability and uptime.

Can you help with VoIP telephony and my ISDN connection?2021-09-24T11:35:30+00:00

The ISDN switch-off means Session Initiation Protocol (SIP) trunking is a reliable route for companies to stay connected to the Public Switched Telephone Network (PSTN). We can support your company with options that include using SIP trunks on your phone system, or VoIP with a cloud telephony service.

What’s needed for an omni-channel contact centre?2021-09-28T15:29:12+00:00

Alongside the hardware and networks, we’ll recommend you the right infrastructure to support your omni-channel strategy. In particular, around customer self-service. After all, offering something like a chatbot can be a game-changer – as long as it leads to a positive experience.

What happens if I have legacy contact centre solutions?2021-09-28T15:31:36+00:00

We regularly help customers successfully manage the switch from office to remote working. For example, installing softphone technology though your agent’s browsers. With nothing more than a headset and stable internet connection.

What do I need to consider if I want to migrate to a cloud contact centre?2021-09-28T15:32:13+00:00

We can help you decide which elements you need, and what sort of internet connection you’ll need. We can also recommend solutions for remote and hybrid contact centres – connecting workers, partners, or customers.

What do you offer around contact centre compliance?2021-09-28T15:32:48+00:00

We offer a range of contact centre voice, data and network solutions to support you with compliance and governance requirements. These range from PCI, GDPR, MiFID II, and other FCA rules and regulations.

Can I run contact centre services such as live chat and video?2021-09-28T15:34:44+00:00

Certainly. We can make sure these are part of your integrated platform, and easy to connect or upgrade.

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