Privacy Policy

Arrow Business Communications Ltd Web Site Privacy Policy

We have developed this policy because we want you to feel confident about the privacy of your personal information. We set out below the information that we collect from you when you visit our site, what we do with the information and how you can manage this information.

When we refer to “Arrow”, “we”, “our” or “us” we are referring to Arrow Business Communications Ltd. (Company No. 05643503).

We are registered to process data under the Data Protection Act 1998 and our registration number is Z955844.

1. Collection and Use of Personal Information

Arrow may collect information about you following your visit to our website however Arrow will never collect sensitive information about you without your explicit consent. Arrow is committed to protecting your privacy. Arrow will only use the information that we collect about you lawfully and in accordance with the provisions of the Data Protection Act 1998.

When you visit the site, we recognise only your domain name and not your e-mail address. We will see your e-mail address only if you fill out a form or send us an e-mail message.
If you provide personally identifiable information about yourself such as your name, address, telephone number (“Personal Information”) by registering on a page by completing the on-line registration form, by emailing us or otherwise by voluntarily telling us about yourself or your activities, we will collect and store that Personal Information.

As an existing Client we may provide you with a Client ID and Password subject to the Arrow Terms and Conditions of Use (the “Conditions”). This will entitle you to access password protected areas of the Site.
To provide you with a Client ID and Password we will need to know your name, e-mail address and certain business information as detailed on the registration form.

This information enables us to process your application to provide you with a Client ID and Password.
In addition to the purposes set out above we may use the Personal Information for marketing purposes and market research. This will help us to understand your needs and improve our services and the content of our site.
We may also use your Personal Information to contact you occasionally to notify you about important changes to our site or our services or events we think will be of interest to you. If you do not want to receive this information or wish us to delete Personal Information you have submitted through our site please send an email to us at or contact us at:

Arrow Business Communications Ltd
1st Floor, The Wharf, Abbey Mill Business Park
Lower Eashing, Godalming,
Surrey, GU7 2QN
Tel: 0330 440 4444
Fax: 0330 440 4445

2. Non-Personally- Identifiable Information Collected Automatically.

We may collect information about you that is not personally identifiable, such as the type of Internet browser and operating system you use, or the domain name of the web site or the advertisement from which you linked to our site.
When you view the Site we may store some information on your computer. This information will be in the form of a “Cookie”. “Cookies” are small pieces of information that are stored on your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information, but they do enable us to tailor the Site or advertisement to reflect your interests and preferences. Most web browsers automatically accept cookies, but you can usually change your browser to prevent all Cookies or receive a warning before a Cookie is stored.

3. Security of Personal Information

We comply with the data protection laws in the United Kingdom and we follow strict security measures in the storage and disclosure of Personal Information to prevent unauthorised access.

4. Disclosure

We may disclose your Personal Information to any of our companies, subsidiaries, affiliated partnerships, agents or representatives for the purposes set out above. This may mean that your Personal Information is transferred outside the European Economic Area (“EEA”). By submitting your Personal Information to us you consent to such transfer.

We may also disclose your Personal Information to third parties where you request certain services through our site. If those services are provided by a third party that third party may need to have your Personal Information in order to fulfil your request and you consent to the transfer of your Personal Information even if that third party is not within the EEA.
We do not currently sell, trade or rent Personal Information to third parties. However, we may choose to do so in the future with trustworthy third parties. Should you not wish us to use your Personal Information for this purpose please e-mail or write to us at the contact address listed above.
Any communication or material you transmit by email or otherwise for publication may be edited by us or on our behalf, and may or may not be posted to our site at our sole discretion. Where such communication or material contains Personal Information about you please notify us if you do not wish such Personal Information to be disclosed.

5. Consent

By using our site you consent to our collection and use of your Personal Information as stated above. If we decide to change our privacy policy, we will post a notice to that effect on our site and such change will be effectual from the date on which that notice is posted.

6. Effect

This document forms a part of the Conditions and should be read in conjunction with it. In the event of any inconsistency between the terms of this document and the Conditions, the Conditions shall prevail.