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End to-end managed network services

Your networks are in safe hands when you partner with Arrow. That’s because we’re trusted by many of the UK’s biggest organisations. Monitoring, managing and optimising networks across diverse, complex, and regulated environments. Delivering productivity, performance and peace of mind

NOC and Managed Services2021-11-09T21:23:51+00:00

Your proven partner for agility, reliability & security

The advantages of managed network services – without the risk. A partnership based on 25+ years’ experience and expertise. Offering a proven track record of supporting clients across public and private sectors with their mission-critical IT infrastructure.

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Advanced monitoring for real-time management

Naturally, you get intelligent technology that detects malicious threats, suspicious behaviour and potential compromise. Plus single pane monitoring that extends to the edge of your network. However, your networks are only as good as the engineers that maintain them. Partner with us and you turn on support accredited by major vendors at either Platinum or Gold level. So alongside best-in-breed security solutions, you’re also getting industry-leading human support.

Support Services:

    • Device and Service status and health Monitoring
    • Configuration Change Management
    • Trouble Shooting
    • Service restoration
    • Security / performance Investigations
    • Capacity Trend Analysis
    • Software upgrades and Patches
    • Hardware and software break fix

Enterprise-wide capability, availability, and connectivity

Our managed configuration service gives you industry-leading insight backed by market-leading products. It’s a combination that ensures your networks have high performance and high availability at all times. Monitoring bandwidth, performance, usage, and workloads. Alongside visibility of any resources with accessible statuses or telemetry

  • Cisco
  • Fortinet
  • Juniper
  • Extreme
  • Huawei
  • Checkpoint
  • Barracuda
  • Aruba
  • Oracle

Securing your systems and information

Alongside managing networks, we also manage peace of mind. For 500,000+ users. That’s how many users trust us for their cyber security needs. Many are from major UK companies, ranging from financial institutions to emergency services. With the landscape evolving so quickly, outsourcing your security to us means you always get the very latest in design, implementation, and support services.

  • Most common attack vectors:

    • Phishing
    • Weak / Stolen Credentials
    • Misconfiguration
    • Zero-Day Vulnerabilities
    • Distributed Denial of Service

About Us

With over 25 years in the business telecoms industry and an unrivalled reputation of delivering excellent, personal customer service, Arrow is one of very few companies in the UK able to provide a full telecoms, IT and energy consultancy and service proposition.

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We’re here to deliver a seamless, stable, reliable experience that your organisation can’t live without. As a Microsoft Gold partner, with our own voice platform and 25 years’ experience in Telecoms and IT services we’re perfectly positioned to do just that.

FAQs

How does monitoring a network bring value?2021-10-16T13:55:28+00:00

The value comes from detecting a decorating issue or loss of resilience before it becomes service impacting. It can also alert about malicious activity and other anomalous behaviour.

Can we have access to your monitoring tools?2021-10-16T13:56:06+00:00

Absolutely. You get a portal that provides access to status and performance information.

Can configuration control be shared?2021-10-16T13:56:48+00:00

Yes – many organisations have the capability to make certain levels of changes themselves or at certain times of there choosing. We are happy to split access across types of change or share control in part or full

Is your support delivered using in-house resources?2021-10-16T13:57:28+00:00

 Yes – It’s the only way we can ensure we can control the service you receive.

How is your support accessed, via a portal?2021-10-16T13:58:12+00:00

Yes – but we don’t hide behind it. If you have a support agreement and prefer to pick up the phone one of our UK-based engineers answer it.

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