VoIP poses new security challenges for companies

VoIP poses new security challenges for companies

There is no doubting the fact that voice over internet protocol (VoIP) has been something of game-changer when it comes to the way in which businesses communicate.

Traditionally costly pieces of infrastructure are beginning to be phased out in favour of internet-based systems, which often carry a number of features that are ideally suited to small and medium-sized businesses.

Yet, much like with other technological trends that are taking hold of the business world, such as bring-your-own-device and cloud computing, security is rapidly becoming something of a hot topic for many decision makers at firms across the country.

Along with any other internet-based technology, VoIP is still susceptible to malicious attacks if the right course of action is not taken.

It is therefore vital that such threats are not ignored as it will consequently become much harder to maintain a tight security perimeter around technology.

One such threat is denial-of-service attacks, which can be uysed to overload a VoIP system with requests in order to cause it to crash. Once the system is taken down, data and information is then there for the taking.

In short, the level of dedication you may show towards the security in other areas of your business network should be reflected in the way in which you approach a successful VoIP system.

Ultimately though, the best way in which to really ensure that there are no holes within your company's network security is to educate your workforce.

Although many organisations may have already outlined the risks associated with phishing scams, malware, and other common Internet threats, it is a little more unlikely that they will have considered the potential risk from their phones.

It is therefore important to make sure your staff view their phone as a potential target for hackers and treat it accordingly.

One of the most common scams to use VoIP is the use of vishing (voice phishing), which uses fake Caller ID information to trick call recipients into revealing sensitive data.