VoIP and UC demand continues to grow

VoIP and UC demand continues to grow

The demand for voice over internet protocol (VoIP) telephony services and unified communications has been growing rapidly in recent years and is showing no signs of slowing down.

According to a new study by Infonetics Research, global firms are preparing to make the technologies a priority.

Around $377 billion (£233 billion) is expected to be spent on adding UC and VoIP to the operation of businesses in the next four years.

The study suggests that in the business world the expansion of VoIP will largely be driven by SIP hosted and trunking systems.

Diane Myers, principal analyst for VoIP, UC and IMS at Infonetics Research, said that the SIP trunking and hosted UC sectors have been marked by particularly strong growth in the first half of 2012.

"Beyond traditional operators and service providers, we're seeing a growing number of PBX/UC vendors, enterprise agents, system integrators, and resellers expanding into hosted UC offerings."

Figures released by TMCNet in 2010 showed that the global UC market stood at around $12.23 billion, but that figure is expected to grow by an annual rate of 17 per cent as more and more firms look to make use of the technology to boost their business.

UC has proved particularly popular among companies in the developing world and in the South Pacific, according to the figures, with adoption rates growing by as much as 11.4 per cent in India in recent years, with around $1.5 billion spent on the technology by organisations in the nation.

In Australia the market is predicted to grow by 8.6 per cent between now and 2018.

Webtorial recently claimed that implementing SIP trunking within a business could improve efficiency by almost a quarter, with a reduction of the time employees lose on a daily business.

The flexibility and savings are encouraging firms to boost their existing profits,  capitalise on the disaster recovery advantages of SIP trunking and keep their business running in difficult circumstances.