Video conferencing tops list of most wanted UC solutions

Video conferencing tops list of most wanted UC solutions

The implementation of video conferencing is seen as the most popular unified communications (UC) solution among enterprises.

That is the main finding of market research firm Infonetics Research, which recently released its Cloud and On-Premises Strategies and Vendor Leadership: North American Enterprise Survey.

The survey saw Infonetics interview 156 UC purchase-decision makers at medium and large businesses across North America, all of which use IP telephony, e-mail, and instant messaging or plan to by the end of 2014.

The survey examined the plans of businesses in relation to UC and what areas they deemed would be most useful to their business.

It found that 88 per cent of respondents plan to add video conferencing to their architecture by February 2015, highlighting the continued growth of video within enterprise UC deployments.

Other findings included the fact that mobile devices were rated as a very important UC capability by 74 per cent of respondents.

E-mail is still the most common UC application to be implemented in the cloud, which respondents claim is being driven by costs.

And enterprises even explained the qualities to look for when choosing a hosted provider, including high level of service support, QoS guarantees, and security.

Diane Myers, principal analyst for VoIP, UC, and IMS at Infonetics Research, said: “The barriers to adoption no longer outweigh the benefits of unified communications (UC), and as a result there are fewer and fewer businesses not utilising UC.

“Enterprises have a number of choices, from traditional premises-based solutions to a variety of cloud capabilities. This makes for a fragmented market for businesses to wade through, but it also provides options to best fit a wide swath of requirements.”

She added that mobility was found to be one of the main key trends running through the survey, due to more businesses adopting bring-your-own-device (BYOD) strategies and also issuing employees with company-issued smartphones and tablets.