Travis Perkins

Travis Perkins Arrow Case Study

Delivering a seamless national service support for telecoms over 750 sites

Travis Perkins is a leading company in the Builders’ Merchant and Home Improvement markets. As large PLC, it is a major supplier to one of the largest UK industries, building and construction, and continues to follow its successful growth strategy of acquisition and organic investment.

Business Challenge

Travis Perkins wanted to partner with a telecoms supplier who could offer a cost effective, efficient and flexible support service to maintain all their sites across the UK.

We initially won the contract to deliver the maintenance of all Travis Perkins sites across the UK, based on initial cost savings supported by our national infrastructure of engineers, 24/7 support and our tailored management approach.

The Solution

Travis Perkins decided to invest in their site infrastructure to enable them to benefit from the communication flexibility and lower operational costs of an IP based telephony system. The telephony equipment which best suited their user numbers per site was the Nortel BCM50. This system is fully supported by our in-house experienced accredited engineers, project managers and training specialists.

A detailed and structured transition of sites to the new VoIP technology on the Nortel platform was developed in line with Travis Perkins’ VoIP capital investment programme which enabled the project manager to negotiate specific deals based on an extended timeline. A tailored “quick install” package was agreed for use at each site, thus ensuring installation was both efficient, uniform and of a high quality, supported by onsite training in each case.

All sites are supported by a dedicated service line to manage all telephony based enquiries, purchases and engineering support which are logged, co-ordinated and delivered by Arrow.

The Outcome

Improved account management and fulfilment of all Travis Perkins telephony services including maintenance, engineering support and customer service to all sites across the UK.

Immediate cost savings were delivered over incumbents and a project managed CAPEX rollout programme of BCM50 was introduced at a rate of 100 per year.

Finally, various internal processes and resources were tailored to meet Travis Perkins’ specific needs including:

  • Corporate Account Manager
  • Specialist technical advice/forums for IP telephony and data
  • Dedicated contact at our 24/7 support call centre
  • Managed CAPEX rollout programme of BCM50