Time to change your 0843/4/5 number?

Time to change your 0843/4/5 number?

If you are a business providing services to consumers, then you may be interested to know about  forthcoming changes in the consumer law, which may require you to change the contact telephone numbers you are providing to customers.

Under section 39 of the draft 'Consumer Contracts (Information. Cancellation and Additional Payments) Regulations 2013, which is scheduled to come into effect in 2014, a trader that 'has a contract with a consumer' must provide either a geographic, freephone, mobile or 03 number range for the consumer to contact them on.

There are a number of sectors that have been given exemption from this legislation – transport, gaming, financial services, property construction, direct food/drink deliveries to home/business ("Milk Rounds") 

Please note that this is draft legislation only, and it is possible that there will be still minor amendments prior to being signed into law, but given it's UK implementation of an EU directive we would anticipate only minor changes moving forward.

Arrow Comments

– We would recommend that companies selling B2C review their use of 0843/4/5 numbers as where these are used to support existing customers (rather than as sales enquiry lines) they are likely to come under the terms of this legislation

– the cheapest number to use would be an 03 number, as in the future 0800 will become free for callers from a mobile phone, but there will be a 'mobile access levy' charged to the owner of the 0800 number to receive calls on these numbers

– Please contact Arrow for information/advice and recommendations about how to minimise the disruption when changing numbers.