More businesses adopting unified communications

More businesses adopting unified communications

More businesses are beginning to turn to voice over internet protocol (VoIP) and unified communications as a way of improving operational efficiency, new research has suggested.

According to Baseline Magazine, the recognition of the benefits associated with such technology has helped to drive an increase in adoption, with as many as 40 per cent of all businesses now claiming to use some element of unified communications.

There have been a number of noticeable benefits for companies adopting such technology, with many firms recording an improvement in the efficiency of their daily practices.

Perhaps unsurprisingly, the most popular methods of deploying unified communications include VoIP and video conferencing.

Nearly 82 per cent of companies claim they are now comfortable in conducting video calls, with more than three out of five claiming it provides better communication standards.

And figures have suggested that level of growth is unlikely to die down any time soon, with another 84 per cent of businesses stating they are at least considering the prospect of deploying such technology within the next three years.

Many will undoubtedly be aware of the perceived level of freedom that VoIP offers workers, with businesses noting that since introducing unified communications into their infrastructure, there has been a 20 per cent rise in the number of employees working from home.

According to Marlin, there are also signs that concerns over the quality of calls on a VoIP system are beginning to subside due to the rise in internet speeds.

Its report on the subject cited insight by the Business Journals, which stated that unless an organisation limits its bandwidth, the call quality is often as good or better than other telephony systems.

The rising rate of VoIP adoption is expected to see the market experience a substantial level of growth.

Figures from Infonetics Research suggest it could reach a value of $88 billion (£52.34 billion) by the year 2018.