Mobile UC demand increasing, says report

Mobile UC demand increasing, says report

The demand for mobile unified communications (UC) solution is growing as workers are becoming more and more frustrated with the traditional email and voicemail systems that are still in place, according to new research.

A global survey conducted by BroadSoft, Inc found that the desire for integrated mobile UC solutions is growing.

With this increasing it is more important than ever that investment in LTE networks takes place, as they will be needed to tackle the ever-increasing mobile workforce.

The survey, which questioned more than 700 users in the US and Europe, focused on the daily business lives of workers and their attitudes towards new communications tools, particularly with UC in mind.

It found that waiting on information was the main communications bugbear for workers, cited by 78 per cent of respondents, followed by locating and contacting someone (69 per cent) and email being ineffective for correspondence.

Those who took part in the survey indicated a strong willingness to adopt UC, with 76 per cent saying they are "very keen" or "somewhat keen" to do so.

Further reports published by Research and Markets have indicated that businesses are already beginning to embrace the technology. It found that worldwide total or UC-capable market for premise-based UC was $12.23 billion in 2011, up eight per cent from 2010's figures, and it is expected to grow to $20.76 billion by 2016.

Businesses that take advantage of UC will see an extension of desk phone features to mobile devices, a single application to access all UC services across all devices, the ability to make and receive enterprise calls on personal smartphones using a company identity and access to searchable personal contacts and business directories across devices.

All of these aspects can improve efficiency and productivity for a business, making UC the perfect solution for keeping ahead of competitors.

Leslie Ferry, vice president marketing, BroadSoft, said the survey indicates a high level of frustration from workers about the current everyday communications services they have access to.

"And because of the higher average revenue-per-user generated by UC services, we believe mobile operators are positioned to more rapidly monetise their investments in LTE networks, and to deliver the superior Quality of Service (QoS) enterprise users require in order to efficiently communicate, from anywhere on their desired device."