Misconceptions over VoIP hindering adoption

Misconceptions over VoIP hindering adoption

The level of attention surrounding voice over internet protocol (VoIP) has noticeably increased over the course of the last few years, yet there are still a number of age-old misconceptions that are preventing further rates of adoption.

That is the verdict of a recent survey conducted by Software Advice, which also found that some misplaced ideas about VoIP come back to the very definition of the term.

According to the research, around 71 per cent of consumers are unable to give a clear and concise definition as to what VoIP actually means.

It’s not a problem that is particularly prevalent with the older generation either, as 55 per cent of respondents between 25 and 35 years old didn’t know what the service was, and a full ten per cent were incorrect when they tried to define it.

That lack of understanding helps to give rise to the idea that in adopting VoIP, businesses have to keep their whole telephony infrastructure online, not knowing that many services allow firms to keep their phone lines up in the event of a network outage.

Call quality has long been a concern for many potential customers and proved to be a problem cited this time around, along with the perceived security risk to using such a service.

The issue of quality was, the survey admits, once a problem for firms, but there has been a substantial amount of work carried out to try and address this problem, mainly through means such as call monitoring and connection assessments.

Despite mobile working being one of the most prominent trends for enterprises across the UK at present, it seems that doubters of VoIP don’t rate mobile connectivity as being much of a high priority.

However, the survey noted that when respondents were pressed on each of the issues highlighted, they found that their concerns were eased.