Hosted IP telephony maturing for business adoption

Hosted IP telephony maturing for business adoption

Hosted IP telephony has been making steady progress in the last ten years, and now many experts believe it has reached the stage where businesses can pursue the technology as a scalable and stand-alone service.

According to CIO.com, recent developments within the market, the enhancement of services provided and improved deployment methods have created an opportunity for the service to be adopted across the mainstream.

The adoption of IP telephony has been hampered in recent years by firms scaling back spending and the old adage of "if it ain't broke don't fix it", but now many organisations are hoping to take advantage of the benefits provided by hosted telephony.

Financial benefits include eliminating the capital requirements for the migration in exchange for predictable operating expenses through the life cycle of the service, lower total costs as well as a path to quickly eliminating ever-increasing legacy TDM system maintenance costs.

In terms of operational benefits, firms can boost their continuity and disaster recovery capabilities through the technology, making it ideal in today's climate where customer service is vital.