Gladstone Health and Leisure

Gladstone-Arrow-Case-Study

Gladstone Health and Leisure is the leading supplier of Leisure Management Systems to the UK Leisure Industry. Gladstone provides software solutions for membership, bookings, point of sale, energy management, contact management and access control.

The Challenge

Gladstone required a new telephone system for their growing organisation which consists of 75 users based in their Head Office in Oxford, Glasgow, Pakistan and Australia.

The Solution

The Mitel 5000 telephone system allows Gladstone to link all their sites and homeworkers together. The system was installed in Gladstone’s head office in Oxford and supports 15 homeworkers using soft phones, the international offices which use IP handsets and a 10 seat call centre.

The system also includes embedded voicemail and an Auto Attendant which is time-based, automatically playing messages to suit the time of day.

Seamless Transfer

Implementation took just one week and was completed with only 1 hour of downtime as the ISDN lines were switched over. Arrow installed the telephone system outside of business hours to minimise disruption and included training for all users.

The IP phones were pre-configured so the remote offices could simply ‘plug-and-play’ and the software for the homeworkers was rolled out via Gladstone’s internal IT network.