Busting the myths associated with VoIP

Busting the myths associated with VoIP

An increasing number of businesses are beginning to recognise the advantages that come with implementing a voice over internet protocol (VoIP) telephony system.

Lower costs and greater flexibility have been the main driving forces behind its widespread adoption.

Yet there are still a number of firms that appear to be reluctant to install such a system, with a host of organisations still falling foul to a number of myths related to VoIP still being needlessly perpetuated.

One such view is that VoIP is unreliable; a belief that goes back to when such an approach was first introduced, where calls were frequently hampered by disconnections and poor reception.

But as with many other pieces of technology, VoIP has come on leaps and bounds, with most vendors now offering service level agreements promising little or no downtime.

VoIP is also now given extra reliability by the fact that it uses a separate network to prevent congestion, while also allowing for more capacity ahead of anticipated demand.

This means that the quality of audio in a VoIP call, which is also subject to misconceptions, is of the highest possible quality.

In fact, a network that has a properly implemented QoS setting can offer customers fast data speeds that are capable of providing better audio than most other traditional systems.

You should also rest assured that such high quality is not exclusive to large and dominant businesses, as VoIP can help to serve the needs for small businesses too .

Large organisations, such as call centres, often use VoIP systems for bulk calling, often gaining cheaper international rates as a result.

But there are some features of VoIP that allow small businesses to appear larger than they are, with some providers managing to provide auto attendants or conference calling, which can otherwise be prohibitively expensive.

Finally, you should always make sure that you do not fall for the idea that VoIP somehow requires a lot of technical knowhow.

A VoIP system often uses the existing data network in which to route calls, meaning that any issues affecting the quality of calls can be easily managed by a company's IT department.