Bakkavor Case Study

Bakkavor case study image

Founded in 1986, Bakkavör now supplies over 5,000 products to the world’s largest retailers and are unique in supplying the widest variety of fresh prepared foods on an international scale.

Business Challenge

Bakkavör wanted a one stop shop solution from a telecoms provider for maintenance across the Bakkavör Estate. One of their main grievances was chargeable works, they wanted a solution which was tailored to their exact requirements and incorporated as part of the maintenance contract to avoid orders and invoices being raised on an individual basis.

The Solution

Our flexible approach enabled a package to be designed to meet with this requirement not only improving service levels but reducing costs. As part of the project Bakkavör received a road map for technology upgrades to the latest software release. This not only protects their initial investment but enables them to benefit from VoIP when they are ready to adopt the latest technology.

The Outcome

The new telephone system has provided Bakkavör with cost savings, an incorporated chargeable works contract, a technology road map for the future, a dedicated account manager and access to our faults department on a 24/7/365 basis.