Telephony still dominating unified communications market

Telephony still dominating unified communications market (iStock)

The last few years has seen unified communications as a service (UCaaS) change the ways in which businesses communicate, with service providers now choosing to focus on providing customers with highly efficient communication tools.

The aim is to make business communication a simple, with a number of smaller business beginning to reap the benefits of implementing such technology on their own systems.

With the financial cost of such services seemingly coming down all the time, it is perhaps no surprise that they are becoming so popular with many small businesses.

As a result, a recent report from estimates that the global UCaaS market is expected to grow at a compound annual rate (CAGR) of 11.2 per cent between 2016 and 2022.

A key driver behind the rise has been the increased adoption for bring your own device (BYOD) trend that has helped a number of enterprises become more mobile.

In terms of particular pieces of technology, the report has noted a particularly strong rise in solutions such as cloud-based video, collaboration, and conferencing, but the market has primarily been dominated by telephony, which has took up a 36.8 per cent share of the overall UC space last year.

The anticipated increase in hosted telephony options means this trend is likely to continue for the next few years, with systems such as VoIP becoming more commonplace in businesses across the country.

Nevertheless collaboration platforms and other cloud-based, integrated solutions are still expected to grow at the highest CAGR of any UC&C market subset over the next seven years, with estimates pointing to a 15.6 per cent rise.