BYOD improving employee satisfaction with IT

BYOD improving employee satisfaction with IT

A majority of employees worldwide are happy with the service they receive from their IT departments, with bring your own device (BYOD) found to be a major driving force behind their satisfaction.

That is the main finding of a new report from Landesk, which surveyed 2,500 workers from Australia, France, Germany, the United Kingdom and the United States.

It found 80 per cent of respondents would grade their IT departments with an A or a B, although the sense of independence being bred by trends such as BYOD has led many employees to look at solving many issues themselves.

Indeed 81 per cent of respondents said they would try to solve any IT problems themselves before asking for help.

Even when employees do ask for help, IT departments are often quick to respond, with 88 per cent of survey respondents stating their issue was generally resolved within 24 hours of being reported.

A further 28 per cent said they even saw results in the first hour.

However, many users are now taking matters into their own hands.

The findings could mainly be due to the fact that 75 per cent of employees are using at least one personally-owned device for work purposes.

The change in IT culture has caused many experts to predict an increase in efficiency for many IT departments.

Steve Daly, chief executive of LANDESK said. “This shift gives IT teams more time to focus on solving the more vexing IT issues they’re faced with each day.”

“We are pleased with the results of this survey and what it means for IT departments around the world.

"For example, the findings from this study support our belief that with all the mobile devices employees are using to get their work done, organisations may need to implement or improve BYOD policies and mobile security practices within their companies."

However, the change in working culture for employees has not been met with a change in the approach of companies themselves, with only 23 per cent of respondents claiming their business has a firm BYOD policy in place, meaning many firms could be leaving themselves exposed.