Ofcom announces action plan to tackle bill shock

Ofcom announces action plan to tackle bill shock

Unexpectedly high mobile phone bills are an increasingly common occurence these days with smartphones functioning as mini computers instead of simple mobile phones.

The main reason that we see for this is a lack of education around data charges incurred when you go out of bundle or roam abroad. Applications running in the background are also a common cause of unexpectedly high data usage.

Arrow welcomes Ofcom’s inititaive to work with mobile providers to provide more information, choice and flexibility around tariffs, notifications and optional caps.

Ofcom’s press release can be viewed here. Read our tips on how to avoid bill shock.