Samsung permanently stops production of Galaxy Note 7

Image: Gun2becontinued via iStock

Samsung has permanently ceased production of its Galaxy Note 7 smartphone following reports of devices it had labelled safe catching fire.

It follows the company urging owners of the devices not to use them. Samsung had also stopped sales of the Note 7.

In a statement issued prior to the permanent halt in production, Samsung said: “Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note 7 while the investigation is taking place.

“We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note 7 or replacement Galaxy Note 7 device should power down and stop using the device and take advantage of the remedies available.”

Since then, Samsung has said that it has “stopped sales and exchanges of the Galaxy Note 7 and have consequently decided to stop production”.

It is expected that Note 7 owners will be able to return their devices for a refund or an exchange for another Samsung smartphone.

Samsung recalled roughly 2.5 million phones in September after reports that the batteries were exploding. After issuing replacements, the company said that these devices were safe. However, these models have also been exploding.

In just one high-profile incident, a flight in the US was evacuated when a Note 7 began smoking in the cabin. Passengers around the world were warned by airlines not to take Note 7s onboard or to keep them switched off at all times.

Investigations into the exploding batteries are now being undertaken. A South Korean safety agency official has suggested that the replacement devices could have a different fault to the original phones’ problems.