BYOD is great, but don’t ignore the help desk

BYOD is great, but don’t ignore the help desk

​Bring your own device (BYOD) trends have undoubtedly had an impact on the fundamentals of businesses all over the UK and abroad, with a number of corporate systems set to brace themselves for a flood of new devices over the coming years.

That has led to a lot of pencil chewing in IT departments across the land, with challenges being especially felt in terms of keeping data secure.

The implementation of a mobile device management platform and a solid BYOD policy therefore needs to be based on a thorough knowledge of every device in a company's system and the differences between them.

However, while important, security is not the only area of consideration. Just as back in the day there were staff to help with problems associated with the traditional PC, the same needs to be true for mobile devices.

While BYOD carries many benefits for companies and workers alike, there is still the possibility of devices not working to the best of their capabilities.

Much like a traditional IT fault, having a mobile device fail can cause unwanted downtime that can have a substantially negative impact on productivity.

Many companies may decide to outsource their IT support, meaning that checking the level of expertise when it comes to mobile devices can be a crucial part of choosing the right provider.

When it comes to those keeping their support in-house, it is again vital for companies to ensure that staff are completely up on all of the devices within their system in order to effectively address any problems that might arise.

This may sound like an added workload on the traditionally under-pressure IT helpdesk. However, such measures can, if research in the US is anything to go by, largely be seen as a purely preventative emergency measure.

Indeed, a recent survey from Software Advice found that when it comes to employees working under a BYOD approach, 83 per cent were more skilled with their devices than those issued by a company, meaning that technical problems were actually greatly reduced.

Almost 40 per cent of respondents added that they were more unlikely to run into problems that they could not fix themselves.