BlackBerry calls for investigation into ‘false’ Z10 report

BlackBerry calls for investigation into ‘false’ Z10 report

BlackBerry has called for an investigation into a report that claimed a large number of the firm's new smartphones, the Z10, had been returned by disgruntled users.

The Canadian firm described the brokerage research as "false and misleading".

It is now set to ask stock market regulators in the US and Canada, where the note emerged, to investigate the claims made by Detwiler Fenton.

"Sales of the BlackBerry Z10 are meeting expectations and the data we have collected from our retail and carrier partners demonstrate that customers are satisfied with their devices," said BlackBerry chief executive Thorsten Heins.

He added that there had been some returns of the smartphones, but that the numbers were in line with what the firm expected and with any other new device that comes to the market, no matter who the manufacturer is.

"To suggest otherwise is either a gross misreading of the data or a willful manipulation. Such a conclusion is absolutely without basis and BlackBerry will not leave it unchallenged," the chief executive explained.

BlackBerry chief legal officer Steve Zipperstein said: "These materially false and misleading comments about device return rates in the United States harm BlackBerry and our shareholders, and we call upon the appropriate authorities in Canada and the United States to conduct an immediate investigation."

The note from Detwiler Fenton led to a sell-off in Blackberry's shares, but the firm has rejected the criticism of its announcement.

BlackBerry launched the Z10 alongside its new operating system, BB10, earlier this year and the firm has been pleased with the rate of sales, with one retailer in the US placing an order for one million units.

The firm is also preparing to launch the Q10 in the coming months, alongside an upgrade of the operating system to BB10.1, with the majority of the additions owing to the fact the second new smartphone this year features a QWERTY keypad.

The new devices have been targeted at those who regard multitasking as a necessity every day, such as business users.