Overcoming the challenges of IT outsourcing

Overcoming the challenges of IT outsourcing

The use of IT outsourcing has become hugely popular among a number of companies over the last few years, mainly due to the fact that chief information officers (CIOs) have concluded that it is the best way for a company to save cash.

However, the decision to outsource IT services is not one that should be taken lightly, as there are a number of considerations that need to be taken into account in order to ensure that potential risks are minimised.

One of the first courses of action is to ensure you have a thorough understanding of what challenges may arise as a result of outsourcing your company's computer services.  

The first thing to think about is the increased level of scrutiny that has come with the higher levels of regulation.

The relationship between companies and their service providers must adhere to often strict guidelines, something which can prove tricky if a business has a number of third party service providers, particularly if they happen to be situated all over the world.

Not only that, but some companies rely on third parties to produce the reports needed for compliance with rules relating to data security.

If their systems go down on the eve of a deadline for submitting a particular report, it can lead to substantial fines from the authorities and blaming suppliers is not seen as a viable excuse.

It is therefore essential to find out as much as possible about the working processes of your service provider, as well as what measures they have in place to keep up continuity in the event of any possible causes of downtime.

Verbal assurances should never be taken as gospel in this regard, so CIOs need to make sure they thoroughly examine a provider and the systems it has in place in case something does go wrong.