Is VoIP the right choice for your business?

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When considering your business’ communications plans, voice over internet protocol (VoIP) should be one of the options given careful consideration.

VoIP is a form of telephone call made over the internet. Making these calls does not cost anything in addition to what is being spent on internet access.

There are numerous advantages to a VoIP system. These include cost effectiveness, simple set up procedures and increased mobility for workers. Here, we set out whether it would be the right choice for your business.


Once an internet connection has been paid for, there is no extra charge for a VoIP call. This has been likened by Vangie Beal, editor of Webopedia, to not paying anything extra to send individual emails over the internet.

This has led to VoIP being one of the cheapest forms of communication for businesses. If many businesses that have been looking for a way of cutting costs, VoIP represents a fairly obvious solution.


When a VoIP system has been set up, it can allow employees to embrace mobility.

Businesses are becoming increasingly flexible and many employees are now requesting to work from home or from other locations. Indeed, many companies are forgoing the traditional office environment altogether. This has resulted in many firms looking into ways that they can help facilitate remote working.

VoIP can assist in this by allowing workers to be in different locations but remain in contact with the organisation without running up large phone bills. Therefore, it can be a very useful tool for companies with remote or home workers who need to keep in touch frequently.

It is also a useful service for companies that do business internationally. If a firm has a supplier or a colleague based in another country, the cost of phone calls can be extremely high. If this is the case for your business, you will likely be looking for ways of lowering this expenditure.

This is where VoIP could be a very useful option.


Establishing a VoIP service is a straightforward procedure and Arrow can help make it as simple as possible.

VoIP systems are typically user-friendly, leading to very few complications. Once the service has been set up, it becomes no more difficult than making a normal telephone call. The simplicity of the service makes it easy to update it and add any extra elements that are then required.

The advantages of VoIP are so numerous that it might seem that there are no disadvantages. However, there are some concerns for certain businesses.


If your firm operates in an area with frequent power outages or drops in internet connections, it may pay to think carefully about implementing a VoIP service. This is because these services are run fully on electricity – when there is a power cut, broadband and WiFi routers will be unable to work, leaving you unable to contact the people you need to speak to.

This is more of a concern for rural businesses that may have intermittent power and internet service. Fortunately, in the UK, there are few areas where this is a real and sustained problem, leaving most companies free to incorporate VoIP as and when required.


The reliability of an internet connection can also have an impact on whether VoIP is the right choice for a business.

If a connection is not strong enough, this may result in a poor quality call, which could end up causing misunderstandings or missed instructions, amongst other problems. An unsuccessful VoIP call could lead to staff members having to then make traditional telephone calls to cover what was intended to be discussed, leading to extra costs.

As with all business tools, whether VoIP is the right choice depends on the specific situation of a company. For a great number of firms, however, it makes financial sense to implement it as a strategy

For guidance on how Arrow could assist you with implementing VoIP into your business plans, contact us.