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Mitel MiCloud Flex

MiCloud Flex gives you 99.999% SLA performance, with enterprise-ready security, reliability, and flexibility. With 1 million+ UCaaS subscribers, it’s your platform for productive communications – anywhere, anytime. We can ensure it wraps around workflows and business processes, with customisation and rock-solid features.

Mitel MiCloud Flex2021-11-10T13:46:02+00:00

Mitel and Arrow –
No-compromise enterprise-grade secure communications

We work with you to understand, configure and support your business, as we’ve done for many multi-nationals over the past 25+ years.

We were the first to launch an independent Mitel UCaaS platform over 10 years ago, and our insight, experience and expertise continues today, reflected in our Mitel Gold Partner status. This gives you on-demand, fully accredited and highly experienced in-house engineering, training and support teams. With hands-on consultancy and capability to support large, complex, multi-national, multi-site projects. Whether that be pure cloud, on-premise or hybrid.

Our team of technical architects will design the whole system for you and ensure interoperability with any existing platforms. Once implemented, our service team will deliver your required levels of support, to keep your mission-critical infrastructure performing to plan.

Utilising Mitel products, we provide purpose-built solutions for your business to collaborate, communicate, and stay productive. We specialise in doing this for complex organisations in particular. Environments where workforces may be becoming more distributed, making business continuity more challenging (and crucial). So while Mitel is the core of the solution, you will always get customised consultancy from us. Based on our experience of what works, with expertise you only get from a Gold status partner. 

Your full-featured, reliable, purpose-built communications solution

MiCloud Flex uses the same communication, collaboration and contact centre applications as Mitel on-site platforms. Your users get access to the same easy-to-use functionality whether in the office, working remotely, or on the road. In MiCloud Flex, Mitel provides full PBX features developed and perfected over the last 50 years. And that means more reliability and flexibility, including hybrid capabilities.

Integrated omnichannel contact centre with back-office integration capability

MiContact Centre Business for Flex is your all-in-one contact centre platform enabling exceptional customer experiences anywhere, anytime. It leverages Google AI capability, drastically reduces the complexity of integrating multiple tools, and generates deep data and performance insights.

Mitel devices: the choice for total reliability & compatibility

Discover your robust suite of Mitel desktop endpoints that enhances the communication experience for your business at all levels. Mitel owns and develops the hardware and software and has full control over the roadmap. Mitel endpoints are fully integrated with collaboration applications, offering you tight integration with collaboration tools. Everything in a harmonised ecosystem, resulting in improved employee productivity.

Ultimate control for privacy and security

MiCloud Flex is deployed in a dedicated and secure environment (UK-based) that cannot be accessed by other organisations. MiCloud Flex enables you to optimise call quality based upon the characteristics of your network. You have full and complete administrative rights to the system. This forms a dedicated private instance – not a shared multi-tenant solution. Access can also be more secure with MiCloud Flex because it can be accessed through private and secure network links, bypassing the open internet.

Driving productivity with integration into your systems

MiCloud Flex offers easier integrations with popular back-office cloud solutions, such as CRM, ERP and other apps. What’s more, it turns a cloud communications system into a hub that enhances productivity and collaboration.

About Us

With over 25 years in the business telecoms industry and an unrivalled reputation of delivering excellent, personal customer service, Arrow is one of very few companies in the UK able to provide a full telecoms, IT and energy consultancy and service proposition.

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We’re here to deliver a seamless, stable, reliable experience that your organisation can’t live without. As a Microsoft Gold partner, with our own voice platform and 25 years’ experience in Telecoms and IT services we’re perfectly positioned to do just that.


What is Mitel’s unified communications and collaboration (UCC) offering?2021-10-16T15:45:16+00:00

All of Mitel’s extensive voice solutions can be expanded into UCC solutions with a full suite of capabilities. Your organisation can gain a seamlessly integrated system for communicating at speed, for faster decision-making, improved efficiency and higher productivity.

What options are there for a Mitel contact centre?2021-10-16T15:45:56+00:00

We offer high levels of experience and expertise for integrating your Mitel solution with your preferred third-party business applications, including CRMs such as Salesforce. You can then provide customer insights in real-time, for enhancing and expanding customer experience.

Is Mitel a Gartner-rated company?2021-10-16T15:46:33+00:00

Mitel is recognised globally for its innovation and excellence in unified communications (UC). This includes being rated a Gartner Magic Quadrant Leader five times, as well as #1 in UC market share for Europe, and #1 in private cloud worldwide. 

What collaboration features does MiCloud Flex offer?2021-10-16T15:47:13+00:00

MiCloud Flex’s collaboration tools include presence-based awareness, instant video communications, visual voicemail, attendant console. Naturally, we can advise you on which features would work best for your specific use cases.

In which industries can Mitel MiCloud be deployed?2021-10-16T15:47:57+00:00

We have implemented MiCloud in a variety of industries, for small businesses (who may benefit most from MiVoice Office 250), up to large enterprises who need the power and peace of mind provided by solutions such as MiCloud Arrow.

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