Today’s workforce is more mobile and geographically diverse than ever. And whether you’re trying to connect multiple offices across different parts of the country or cope with greater demands for homeworking, you’ll need effective collaboration hardware and software tools to maintain productivity.
But while video conferencing software will continue to play a crucial role through the next few months and beyond, it’s far from the only communications tool that firms will need in order to support their workforce. You also need the right meeting room hardware and phone integration.
For example, being able to integrate telephony systems to Teams can improve call handling, allow people to answer from anywhere and have instant access to relevant data. This phone integration is essential for staying in touch and providing a high level of service.
That’s why solutions like Direct Routing for Teams will be hugely important to many businesses. This allows companies to keep existing numbers in place and easily integrate their legacy systems with advanced collaboration tools, across whatever device employees are using. Backing this up with hardware such as headsets also ensures employees can continue working whether they’re at home or in the office.
Readjusting to a new office environment
Eventually, offices will open their doors again and people will get to see their colleagues in person. However, when this happens, firms won’t simply slip back into their old routines.
One key long-term effect of the pandemic will be a more permanent shift to ‘hybrid working’, where people will split their time between home and the office. And this is set to have a big impact on how teams communicate with each other.
For instance, meetings are more likely to see a mixture of people sitting face-to-face in a conference room while others dial in from home. This can pose difficulties if those at home have trouble hearing certain speakers, or feel left out because they can’t be seen in person.
You should also consider adding hardware such as extra screens or interactive whiteboards to improve the meeting experience, or even reconsider the design of the space in order to improve acoustics. It’s also vital you match the right solutions to the right spaces, as what works for a smaller, more intimate setting is unlikely to be useful for larger conference rooms.
Whether you’re ready for it or not, the hybrid office will be here to stay.
With over 25 years in the business telecoms industry and an unrivalled reputation of delivering excellent, personal customer service, Arrow is one of very few companies in the UK able to provide a full telecoms, IT and energy consultancy and service proposition.
Savings through automation, scale, improved service. We’ve got that covered. But the true value comes with empathy, through empowerment, collaboration. It’s connecting people that drives us forward. It’s people that make tomorrow happen.
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