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Microsoft 365 Total Protection

The way you do business has changed – and so has the nature of email attacks. Your connected users are often the target, which calls for a similarly connected defence. Microsoft 365 Total Protection, with additional security layers for staying ahead of cyber criminals.

Microsoft 365 Total Protection2022-08-02T09:28:52+00:00

Multi-layered email security

Complex infrastructures, dispersed workers, evolving attack surfaces. Work with us and work with a partner that’s implemented Microsoft 365 protection in all these scenarios. Giving you an end-to-end cyber security roadmap for reducing your IT team’s workload.

Prevent threats from reaching employee mailboxes

  • Most email security solutions consist only of an email gateway, but this alone can’t filter out more advanced, targeted threats. 
  • Microsoft 365 Total Protection combines gateway defence with inbox protection and user security awareness for a complete security solution. 
  • With this multi-layered approach to email security, organisations can easily and effectively defend against serious threats before they even reach employee mailboxes. 

Detect suspicious or unauthorised activity

  • Our artificial intelligence engine identifies impersonation attempts by learning your communication patterns and searching for any anomalies. 
  • This behavioural analysis also detects attacks launched from compromised internal accounts, which would otherwise fly under the radar as a ‘trusted’ domain. 
Inbox Defense

Respond quickly to limit damage

  • 80% of organisations take over 6 hours to respond to emails attacks, giving attackers more time to increase their reach over the network, download valuable data, transfer funds, and more. 
  • With automated post-delivery remediation you can slash the time between detection and response to mere minutes, removing all malicious messages from mailboxes and reducing the overall impact significantly. 
  • Our Microsoft 365 Total Protection solution also includes unlimited backup and restore capabilities for additional data protection, as well as email archiving for e-discovery and compliance. 

About Us

With over 25+ years in the business telecoms industry and an unrivalled reputation of delivering excellent, personal customer service, Arrow is one of very few companies in the UK able to provide a full telecoms, IT and energy consultancy and service proposition.

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We’re here to deliver a seamless, stable, reliable experience that your organisation can’t live without. As a Microsoft Gold partner, with our own voice platform and 25+ years’ experience in Telecoms and IT services we’re perfectly positioned to do just that.


How can Administrators assign and edit access controls in Talkdesk?2022-06-15T18:33:42+00:00

The Roles and Permissions tab in Talkdesk offers advanced usability and allows you to manage your team more effectively.

In this tab, Administrators can define and edit user roles (administrator, supervisor, agent, or any other custom role), specify unique Talkdesk settings for each role and assign agents to specific roles.

Which operating environments are supported with Talkdesk?2022-06-15T18:32:32+00:00
  • Operating System (OS): Windows 10 / OSX 10.14+ / Linux 64bit (Debian 9 or Red Hat 8 based distros) / Chrome OS
  • RAM: Recommended 8GB of RAM
  • CPU: Intel i5 / AMD Ryzen 5
  • Browser: Google Chrome configured as the default browser and updated to the latest version
Which platforms does Talkdesk integrate with?2022-06-15T18:29:42+00:00

Talkdesk allows you to integrate with over 60 CRM, Helpdesk, Sales, and other business tools.
To see the full list of integration options, please visit Talkdesk’s Integrations page.

Does Talkdesk offer training for customers?2022-06-15T18:25:30+00:00

Yes! Talkdesk Academy is a free online resource where Agents, Supervisors, and Admins can learn more about Talkdesk. These courses contain instructive videos and short quizzes, and are handcrafted to develop the knowledge of both new and existing team members.

What if I have multi-site networks that need solutions?2021-11-10T15:29:34+00:00

We have a proven track record of delivering multi-site solutions for some of the UK’s biggest organisations. Over the past 25+ years our network expertise and experience has ensured interoperability and compliance in some of the most complex environments and industries.

Do you implement Teams for collaboration and business communications?2021-10-27T23:17:06+00:00

We offer specialist services for collaboration and communications, deploying platforms such as Microsoft Teams. This can include voice solution implementation, keeping you compliant with the likes of GDPR, HIPAA, and PCI-DSS.

Do you offer enterprise cloud telephony solutions?2021-10-27T23:16:32+00:00

Yes, absolutely. We have Platinum and Gold accreditations with cloud telephony suppliers including Mitel, Gamma and Wildix. Quality of service is enabled via our purpose-built data centres, built and managed in geo-resilient locations to ensure enterprise-grade reliability.

What enterprise email security solutions do you offer?2021-10-27T23:15:31+00:00

We partner with email security providers that provide enterprise-grade solutions in the highest-regulated industries. These include AI and ML technologies for real-time protection against phishing and account takeover. 

Which platforms can run my cloud collaboration solutions?2021-10-27T23:14:43+00:00

We partner with all the main cloud vendors, Amazon Web Services, Microsoft Azure, Google Cloud Platform. You can get end-to-end support for migration, colocation, and hosted solutions including virtualisation and public/private/hybrid cloud.

How does AI-powered inbox defence work?2021-10-18T19:36:35+00:00

Our advanced inbox defence is powered by a multi-layer AI engine that detects and blocks spear phishing and socially engineered attacks in real time and identifies which employees are at highest risk. This is done through machine learning and behavioural analysis, which allows the technology to understand the typical communication patterns of a company’s email environment and flag any anomalies as suspicious. 

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