We offer a variety of scaled support models which can be tailored to suit your strategic and day-to-day support requirements. These include, but are not limited to, administration, professional services and 1st and 2nd line Technical Support from trained technical staff.
When you choose Arrow to manage your mobile estate, you can be assured of a superior level of customer service. Arrow’s team will manage every step of the transition so that the change is seamless to end users and disruption to service is minimal.
Our flexibility is unique as we can offer as much or as little support to your teams as you require.
Standard Managed Services include:
- End User Service
- Activation support
- Fault resolution
- Business as usual – Stock control, Ongoing database maintenance, Recycling, MDM Support
- VIP Management
- Management of all other servers and applications such as Mail or SQL Servers
- Support of SIMs and hardware not provided by Arrow
- Implementation support including bespoke tariffing, branded emails communicating the changes to users, guides and roadshow planning.
- Professional IT service
When you outsource your day to day end-user administration and help-desk to our managed services team, we take away the burden, freeing up your team to focus on what’s important in your IT environment.