Outsource your IT services to free up money and resources so you can concentrate on your core business.
With over 20 years of experience in supporting IT and telecoms environments, Arrow is ideally positioned to help you embrace the benefits of converged technologies, improving your customer service and reducing costs.
Our IT products and services cover every aspect of your requirements, whether cloud based subscriptions services or complete outsourcing of your IT with our Virtual IT Manager.
Virtual IT Manager
Arrow offers Managed Services which allow some or all of the burden of IT to be outsourced. This scenario allows you to replicate an in-house IT manager and support team enabling your business to focus on its core values in the knowledge that your IT infrastructure is in safe hands. This service can be implemented in phases to suit your requirements and budget. Arrow’s effective, professional and pro-active solutions offer benefits such as budget planning, change management and business continuity planning. All fundamental processes required for successful business development.
Our Help Desk diagnoses and fixes everyday IT problems and consequently allows your staff and resources to focus on generating revenue and internal processes that deliver real business value. Outsource the management of your IT infrastructure and reduce your operations costs. Arrow offers a comprehensive service offering backup, security, monitoring and management of IT systems, with the ability to remotely fix problems swiftly. With Arrow you will receive support and advice from experts with years of experience in the industry.
The support is categorised into two main areas: Remote Support and On-Site Support. Remote support is implemented via both telephone and remote desktop techniques. Together, both of these techniques combined are key to diagnosing and resolving any arising IT issues. On-Site Support is a first-hand evaluation of the problem along with expert issue resolving skills by the engineer.
Break/fix maintenance refers to the cost of providing information technology services to businesses. This type of service covers areas such as repairs, upgrades or even installation of systems, components, peripherals networking and software. First hand diagnosis can be carried out within a controlled environment to determine the cause of issues or lapses within performance. Repairing and upgrading hardware is performed in controlled environment to ensure the standard of work is professional and secure. An isolated network is used to prevent any malware or virus’s from infecting other systems. An array of top of the range tools and devices are available to ensure that the procedure is conducted as efficiently as possible.