La Sainte Union was founded in 1861 and is a voluntary aided Catholic comprehensive school for girls aged 11-19 and boys in the Sixth Form.
La Sainte Union School had an outdated phone system with very limited functionality and basic handsets. School staff were unable to transfer calls between departments, the handsets could only make or receive calls and there were very few voice mailboxes. This made communication across a large spread out campus very challenging and often time-consuming for the 150 teachers and staff. In addition to the communication issues, the system was difficult to expand to accommodate the growing school, expensive to maintain and support and call charges were very high.
Arrow supplied La Sainte Union with Horizon, a cloud based telephony solution. Arrow recommended Horizon because the school wanted a hosted solution to give them scalability and to future proof their investment. Prior to the full deployment Arrow was also able to provide La Sainte with Horizon as an interim disaster recovery solution for their reception staff when the old system failed and the parts became obsolete. This was installed within 48 hours.
A more professional image for parents
Included in the Horizon solution is an auto attendant for key contact points so parents can quickly and easily get through to the right department, even during busy times. Staff now manage their own calls with access to their own extensions and voicemail. They can also twin a mobile phone with an extension enabling both phones to ring at the same time and negating the need to manually divert a phone when off-site or away from their desks. As Horizon is a cloud based system, calls are made via the IP network over a dedicated data line replacing the school’s existing analogue ISDN lines. Call costs have significantly reduced and their telephony is now futureproofed with the impending phasing out of ISDN services. The online management portal means that staff can make their own changes and costly upgrades are no longer required to access new features.
ICT Systems Manager at La Sainte Union says, “Horizon has enabled us to bring our phone system into the 21st Century. Thanks to Arrow’s flexibility, we installed the new system during school holidays to keep disruption to a minimum”.
Share This Post, Choose Your Platform!
With over 20 years in the business telecoms industry and an unrivalled reputation of delivering excellent, personal customer service, Arrow is one of very few companies in the UK able to provide a full telecoms, IT and energy consultancy and service proposition.
Savings through automation, scale, improved service. We’ve got that covered. But the true value comes with empathy, through empowerment, collaboration. It’s connecting people that drives us forward. It’s people that make tomorrow happen.
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.