IT Maintenance Services

IT Maintenance Services

Arrow is fast becoming recognised as one of the leading technology service providers across the UK and Ireland. Arrow’s technology portfolio includes WAN, LAN, Security and IP Telephony incorporating all the leading network vendors including Mitel, Panasonic, Cisco, 3Com, Nortel, Watchguard, Juniper, IBM, HP and Fujitsu.  All Arrow’s support services are delivered through a single point of contact utilising the comprehensive range of skills and resources within our dedicated technical assistance centres.

Services include:

  • UK and Ireland coverage
  • A single point of contact for all related incidents
  • Guaranteed responses and fixes within defined service level agreements
  • Extensive spares resource
  • A vast network of skilled and accredited field based engineers backed up by specialist consultants
  • 24/7 Help Desk and call logging facility
  • Service delivery management
  • Remote and on-site trouble shooting services parts and labour inclusive plans
  • Warranty uplift options

Arrow is committed to delivering the highest standards in support services by providing you with unrivalled levels of service and support in order to minimise downtime and increase operational efficiency.

Remote Management and Monitoring

Typically, most organisations rely on a combination of internal resource and telephone support from an IT company. However this approach is typically more reactive than proactive in dealing with ‘fighting fires’ rather than proactively monitoring and improving the performance your IT system. This is where Arrow delivers with a comprehensive approach. Continuous monitoring of your IT systems in real-time to check for problems and to take remedial action where necessary to resolve a problem.

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