Implementing Microsoft Teams to your external telephony system offers businesses many great benefits. As well as being a cost-effective communications solution, it provides much better ease of use for employees, as well as closer integration with Office 365 and other essential business tools.

With the use of Teams in the enterprise growing rapidly over the last year or so, there’s never been a better time to look into what a telephony integration can offer. And for most businesses, the best way to achieve this will be through a Direct Routing for Teams integration.

However, integrating phone services from traditional PBX services to Teams will be a significant undertaking for many firms. Therefore, it’s important to plan carefully, have a clear idea of what you want to achieve, and seek out the right assistance in order to ensure your move to Teams is as seamless as possible.

Know your Telephony Requirements

The first step must be completing an infrastructure audit thorough review of your current telephony environment, determining exactly how many lines you have, where they are and what additional services and features rely on them.

This will give you an idea of exactly what technologies are in use and the level of complexity you’ll have to deal with during the migration process. For more basic systems, moving from a PBX to a Voice for Teams solution should be a straightforward process, but the more systems you have to deal with, the more time and effort will be required. It’s important to be aware of this early so you don’t encounter any unpleasant surprises further down the line.

For instance, if you have especially complicated routing structures throughout your business, connecting multiple offices, you’ll need to put a plan in place to manage this.

Connecting your existing voice services

Another factor to consider will be the number of third-party solutions that connect to your telephony system. This will be especially relevant if you have a contact centre to manage. These deployments may include a range of additional software and services, such as IVR solutions, call recording systems and analytics tools. These will all have to be assessed to determine what impact, if any, the move to Teams will have on their operation.

Then there is the question of your hardware systems, which may range from meeting room technologies such as cameras and microphones, through to handsets and headset accessories. You’ll need to ensure they will be compatible with Teams functionality and, if not, identify where you’ll need to invest in more up-to-date solutions.

Finally, one other factor that you need to consider is the impact of your migration on existing analogue lines. These can cover a wide range of use cases, such as door entry systems, lift lines or even fax machines, and it won’t be possible to manage these analogue services via a Direct Routing for Teams integration. Therefore, you may need to maintain legacy solutions alongside your Teams services.

Choosing the right IT and Telecoms partner

Once you have developed a complete picture of your current environment and any special considerations, you should focus on ensuring you’re teaming up with the right telecoms and IT partner, like Arrow, which can integrate your Voice Service with Microsoft 365 and Teams.

There are a number of options that will be available to you when looking for a Direct Routing for Teams integration.

A telecoms partner will configure essential components like an SBC for Direct Routing, SIP Trunks, E911 data connectivity and taking care of moving or managing your existing Microsoft 365 licences. An effective partner will also create effective cohorts for migration and build rollback plans.

It pays to work with a provider that is highly familiar with both traditional telephony services and Microsoft Teams. This ensures that you’ll be getting the best possible advice and can create a system that is tailored to your exact needs.

Arrow, for example, is certified as a Microsoft Gold partner, so we have extensive experience in managing the migration of licences for the likes of Microsoft Office 365 and Microsoft Teams. Arrow can provide you with a high level of ongoing support, both during the migration itself and once the deployment is complete.

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If implemented effectively, integrating Direct Routing for Teams can offer firms a single, comprehensive solution for their internal and external communications for years to come.

Contact us today if you’d like to find out more about how Integrating Teams with your PBX could benefit you.

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With over 25 years in the business telecoms industry and an unrivalled reputation of delivering excellent, personal customer service, Arrow is one of very few companies in the UK able to provide a full telecoms, IT and energy consultancy and service proposition.

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