Just weeks after its launch, the Google Pixel 2 XL is suffering a significant problem: screen burn.
It follows complaints about the quality of the screen, with many users reporting that the colour temperature was inconsistent, shifting from a warm tone to a more blue one.
Now, images have surfaced of users’ devices showing images – typically buttons – being burned into the screen. However, it could happen with anything that stays on the screen for long enough. In a number of cases being reported, the navigation bar has been burned into the display, leaving behind the outline of the buttons.
Screen burn is typically associated with OLED displays. The LG-manufactured Pixel 2 XL features a plastic OLED (POLED) screen. According to Mashable, LG screens just aren’t up to scratch, especially when compared to what Samsung can produce, pointing out that “LG's own phones with OLED screens have suffered from burn-in for years”.
The smaller Pixel 2 was made by HTC and features an AMOLED screen. It has not seen any reports of screen burn as yet.
Google told Mashable: “The Pixel 2 XL screen has been designed with an advanced POLED technology, including QHD+ resolution, wide colour gamut, and high contrast ratio for natural and beautiful colors and renderings.
“We put all of our products through extensive quality testing before launch and in the manufacturing of every unit. We are actively investigating this report."
AndroidCentral.com has advised users not to attempt any workarounds or fixes offered by apps in the Google Play store, telling people to “wait for more information before you make anything worse”.
Users will likely be entitled to a warranty replacement if they are suffering from any screen burn problems.
It remains to be seen whether Google will see a hit to sales of the device as a result of the reports.