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Gamma Horizon

Horizon is the UK- based, market-leading, complete hosted communications service. Built on 20+ years’ B2B experience, you get a powerful range of fixed and mobile telephony capabilities. These come in flexible tariffs with an easy-to-use web portal.

Gamma Horizon2021-11-09T19:55:47+00:00

Enterprise grade collaboration from a
Gamma Platinum Partner

Arrow were amongst the first to launch Horizon almost a decade ago. Now, as a Gamma Platinum Partner, we have a proven pedigree in delivering, staff training and supporting Horizon via our dedicated in-house teams. 

Horizon’s call controller platform supports millions of business users worldwide. This sits at the heart of market-leading set of Unified Communications as a Service (UCaaS) features. Optimised for multiple industries, company sizes, and delivered using Gamma’s high-availability, carrier-class network. 

Combine the power of Gamma Horizon with our focus on your productivity. This gives you a complete business-only network that supports your voice, data and mobile strategies. All backed by proven infrastructure and extensive coverage including 5G. Plus a seamless switching process where you can keep your existing numbers. 

Enterprise-grade technology, productivity, & support

As a Platinum partner, Arrow have been installing Gamma Horizon for the UK’s leading companies for almost a decade. You’ll find a comprehensive feature set we’ve implemented for many mid-sized and large organisations:

  • Enterprise grade phone system features to boost productivity
  • Mobile client for full connectivity on the move
  • Horizon Portal for easy implementation and support
  • Horizon Collaborate offering instant messaging, file sharing, audio and video conferencing
  • Built-in options for disaster recovery and business continuity

Horizon Contact – Customer intimacy built in

You never get a second chance to make a first impression. When that first impression is through your contact centre, we give you the tools to build lasting online relationships with customers. These enable you to succeed on the channels your audience prefer – and at scale. Gamma helps you deliver on three of the most important factors when you’re contacted by phone or digitally:

1. First-time resolution
2. Short queue or response time
3. UK-based employees

Horizon Contact is an optional customer contact centre solution that simply plugs into Horizon.

It offers you an easy way to boost customer contact experiences across voice, email and webchat. It’s also compatible with a broad range of handsets and supports WebRTC to enable the use of soft phones. This enables your agents to work from anywhere on any device, using just a supported browser. 

  • Cloud and web-based – work from anywhere 
  • Omnichannel – voice, email and chat 
  • Fully integrated with Horizon 
  • Comprehensive data and reporting to aid decision-making 

Giving Teams a voice – integrate fully with Microsoft Teams

Horizon makes it easy to set up a Teams connection. You can then get the best of the Horizon-hosted phone system, combined with the usability of Teams.

  • Easy to set up links between Horizon and Microsoft Teams
  • Microsoft Teams becomes a Horizon end point through desktop, mobile and web browser
  • Consistently reliable call quality and Horizon enterprise phone system features
  • We can configure call plans on your preferred platform

About Us

With over 25 years in the business telecoms industry and an unrivalled reputation of delivering excellent, personal customer service, Arrow is one of very few companies in the UK able to provide a full telecoms, IT and energy consultancy and service proposition.

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We’re here to deliver a seamless, stable, reliable experience that your organisation can’t live without. As a Microsoft Gold partner, with our own voice platform and 25 years’ experience in Telecoms and IT services we’re perfectly positioned to do just that.

FAQs

What is Gamma Horizon?2021-10-16T15:15:08+00:00

Horizon is a UK-based, market-leading , Unified Communications as a Service (UCaaSsolution. Discover a range of fixed and mobile telephony capabilities, all accessed through an easy-to-use web portal 

How is Horizon priced?2021-10-16T15:15:47+00:00

Horizon uses a simple and competitive licensing model with minimal capital outlay. Free calls and hardware bundles are also available 

How does Horizon work?2021-10-16T15:16:24+00:00

Horizon sits in a cloud-based network data centre. Users make calls through their data connection to the Gamma network. They’re then routed to the normal phone network and mobile devices. Users manage the system through a web interface or mobile app. A powerful dashboard gives you convenient access to information, such as call history, voicemail and recorded calls. Personalised settings can be set quickly and easily ensuring your calls are handled effectively. 

What is included in Horizon?2021-10-16T15:17:00+00:00

Everything you need to offer an always-on telephony feature set. Full control, integration and support for hardware, contact centre, unified communications and CRM. 

Can I use Horizon with Microsoft Teams?2021-10-16T15:17:35+00:00

Yes – Horizon has a link to connect directly to Microsoft Teams. You can then make Horizon-based calls from within the MS Teams appThis voice expertise offers a way to further boost your customer experience offering.

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