Fixed Telephony with Mitel

Mitel fixed telephony

Seamless communication and collaboration across your business are easily achieved with Mitel’s voice, collaboration and contact centre solutions. 

The wide portfolio of solutions combined with Arrow’s 20 years of experience in implementing telephone systems means that we can provide a suite of unified communications to suit your business today and into the future.

Arrow holds Platinum Reseller Partner status with Mitel. This is the highest level of accreditation that Mitel can offer, and distinguishes elite partners who represent the highest standards for Mitel’s solutions.

Arrow has been a reseller for Mitel for 18 years and in that time has designed and built one of the first Multi Instance Communication Director (MiCD) platforms in the UK as well as being recognised as a Mitel Hospitality Partner – one of only eight in the UK.

MITEL Team Collaboration

Collaborate. Meet. Improve.

Mitel’s team collaboration solutions contribute towards higher employee productivity, keeping your teams connected wherever they work and on any device. Flexibility and agility are key to helping your business stay ahead along with a partner you can trust.

MIVOICE Business

For any vertical. For any size company.

The Mitel MiVoice solution delivers voice, chat, video and contact centre in one integrated system. MiVoice Business can be tailored to suit small, medium and large organisations and you can choose whether the solution is located in your office or hosted or a blend of both.


Reliability. Performance. Cloud based.

With MiCloud Flex, is perfect for businesses that require advanced contact centre functionality combined with robust security and resiliency. MiCloud Flex allows you to manage a virtual contact centre that can manage of all your customer interactions. In today’s hyper connected world you need to be able to interact with your customers via telephone, email, chat, SMS and even social media.

MiVoice systems are designed specifically to address the needs of today’s businesses – it is cost competitive, easily scalable, feature and application-rich, and offers digital and IP connectivity.  All this means that you are provided with a solution that meets both operational and budget requirements while ensuring you have the ability to extend the system and add new applications in the future.

Whether you are a small business looking for a feature-rich low-cost MiVoice Office 250, or a medium to large enterprise customer wanting additional resiliency provided by Virtual MiVoice Business, 3300 MiVoice Business, or MiCloud Arrow can offer the right solution to facilitate your current and future business needs.

Mitel Hospitality Specialist

Arrow is proud to be recognised by Mitel as experts in delivering UC solutions to hotels. Attaining Hospitality Specialist Partner status requires us to meet strict criteria including:

  • Understanding the hospitality sector and recognising industry challenges
  • The ability to relate hotel operational needs to technology solutions
  • Employing certified Mitel technicians who specialise in hospitality deployments
  • Offering support on a 24/7 basis
  • The ability to demonstrate a track record through reference customers and case studies

Contact Us


With over 20 years in the business telecoms industry and an unrivalled reputation of delivering excellent, personal customer service, Arrow is one of very few companies in the UK able to provide a full telecoms, IT and energy consultancy and service proposition.

Business Solutions

We offer a full suite of Telecoms, IT, Data, Audio Visual, Video Conferencing and Business Energy solutions. Click below to learn more:

Arrow Case Studies

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