The Roles and Permissions tab in Talkdesk offers advanced usability and allows you to manage your team more effectively. In this tab, Administrators can define and edit user roles (administrator, supervisor, agent, or any other custom role), specify unique Talkdesk settings for each role and assign agents to specific roles.
Operating System (OS): Windows 10 / OSX 10.14+ / Linux 64bit (Debian 9 or Red Hat 8 based distros) / Chrome OS RAM: Recommended 8GB of RAM CPU: Intel i5 / AMD Ryzen 5 Browser: Google Chrome configured as the default browser and updated to the latest version
Yes! Talkdesk Academy is a free online resource where Agents, Supervisors, and Admins can learn more about Talkdesk. These courses contain instructive videos and short quizzes, and are handcrafted to develop the knowledge of both new and existing team members.
With over 25 years in the business telecoms industry and an unrivalled reputation of delivering excellent, personal customer service, Arrow is one of very few companies in the UK able to provide a full telecoms, IT and energy consultancy and service proposition.
Savings through automation, scale, improved service. We’ve got that covered. But the true value comes with empathy, through empowerment, collaboration. It’s connecting people that drives us forward. It’s people that make tomorrow happen.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.