How is your support accessed, via a portal?
Yes – but we don’t hide behind it. If you have a support agreement and prefer to pick up the phone one of our UK-based engineers answer it.
Is your support delivered using in-house resources?
Yes – It’s the only way we can ensure we can control the service you receive.
Can configuration control be shared?
Yes – many organisations have the capability to make certain levels of changes themselves or at certain times of there choosing. We are happy to split access across types of change or share control in part or full
Can we have access to your monitoring tools?
Absolutely. You get a portal that provides access to status and performance information.
How does monitoring a network bring value?
The value comes from detecting a decorating issue or loss of resilience before it becomes service impacting. It can also alert about malicious activity and other anomalous behaviour.
With over 25 years in the business telecoms industry and an unrivalled reputation of delivering excellent, personal customer service, Arrow is one of very few companies in the UK able to provide a full telecoms, IT and energy consultancy and service proposition.
