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Contact Centre Platforms

What is a virtual agent?

A virtual agent is similar to IVR, using a mixture of pre-recorded answers and Natural Language Processing to support your users and customers by providing them with the necessary information.

What is IVR?

Interactive Voice Response gives your callers a set of pre-recorded messages, with menu selection by keypad. It bypasses the need to speak to agents, and instead offers an automated phone system

What is omnichannel customer contact?

Omnichannel customer contact is a key part of our solutions. It gives your customers the opportunity to contact you however they want, whether phone, email, chat or another medium. In the modern always-connected world, omnichannel has become a crucial differentiator.

What is in a Mitel contact centre?

As a Platinum Mitel reseller, we can deliver bespoke contact centre solutions that give you voice, chat, video and contact centre in one integrated Mitel system.  

What is a cloud contact centre?

This is an internet-based customer service tool, offering your customers multiple ways to contact your business. All inbound and outbound communications can be routed through your cloud contact centre, offering huge potential for making cost savings, improving productivity, and gathering insights

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With over 20 years in the business telecoms industry and an unrivalled reputation of delivering excellent, personal customer service, Arrow is one of very few companies in the UK able to provide a full telecoms, IT and energy consultancy and service proposition.

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