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Contact Centre 4C

What happens if I have legacy contact centre solutions?

We regularly help customers successfully manage the switch from office to remote working. For example, installing softphone technology though your agent’s browsers. With nothing more than a headset and stable internet connection.

What’s needed for an omni-channel contact centre?

Alongside the hardware and networks, we’ll recommend you the right infrastructure to support your omni-channel strategy. In particular, around customer self-service. After all, offering something like a chatbot can be a game-changer – as long as it leads to a positive experience.

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With over 20 years in the business telecoms industry and an unrivalled reputation of delivering excellent, personal customer service, Arrow is one of very few companies in the UK able to provide a full telecoms, IT and energy consultancy and service proposition.

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