This involves listening to conversations between a caller and an agent. Managers may want to check that standards are being kept, or a colleague may need to step in to support or add extra information.
This involves listening to conversations between a caller and an agent. Managers may want to check that standards are being kept, or a colleague may need to step in to support or add extra information.
The Lumina Building
40 Ainslie Road, Hillington
Glasgow
G52 4RU
Company No: SC394757
VAT No. 249 7696 40
1st Floor, The Wharf
Abbey Mill Business Park
Lower Eashing, Godalming
GU7 2QN
Company No. 05643503